LORD DELAMERE TERRACE — Restaurant in Nairobi

This was our last supper on our African safari. What a difference being back in the city after 10 days in the bush!

ATMOSPHERE: The two covered outdoor terraces are reminiscent of an Italian restaurant with terra cotta tile floors and white walls & furniture but the jazz music piped in also gives you a New Orleans feel. There are street views from the front terrace and the hotel's gardens & courtyard from the back terrace. There's also an indoor dining area between the two terraces. They bring an actual coat hanger to the table if you need one.

MENU: Kenyan, English, and Asian cuisine, steaks, pasta, sandwiches, breakfast buffet.

FOOD: House breads - A variety of breads that were a bit dry, and the butter had zero taste, no salt and no butteriness.

Calamari - Rings only, fried perfect, with tartar sauce and a small green salad with a tangy caesar dressing.

Morendat beef stew - A Kenyan dish. Savory red-orange colored soup with onions, carrots, red bell peppers, peas, ugale & chapatti sprinkled with cilantro and a mound of rice. Very good.

Buffet breakfast - It was inclusive with our room. What a nice selection. Eggs to order, bacon, beans, quiche, roasted tomatoes, potatoes, porridge

SERVICE: Everyone was welcoming, friendly & professional. There was a small language barrier as I received the wrong beer, and a friend got rice instead of mashed potatoes. No biggie.

OVERALL: Nice ambiance, prices aren't too outrageous, good food, great service. And why not save yourself the hassle of trying to find a restaurant...

I visited with a voucher and sent three separate emails beforehand asking the restaurant to confirm exactly what the voucher covered. I received no clear answer.

When I arrived, I asked the hostess three times in person what was included. Each time she said, “I’ll confirm” but never actually did. I ended up ordering something not covered by the voucher, which I had no intention of doing.

This put me in an embarrassing position with my date and completely ruined the experience. After this I lost all appetite, I ended up picking on the main only. I followed up by email afterwards to see if the restaurant would acknowledge the mistake or offer an apology. Months later, I have not received any response still.

A simple confirmation in advance or even a prompt apology afterwards could have prevented all of this. Unfortunately, the lack of communication and customer care means I will not...

This restaurant is part of Fairmont The Norfolk, one of the oldest hotels in Nairobi and established in 1904. I went there for their lunch buffet, which cost 32 USD. They offer a wide selection of local and international dishes, including: soup, many types of salads and breads, rice, pasta, mashed potatoes, ugali and spinach, fish with white sauce, grilled beef steaks with mushroom sauce, BBQ chicken, fresh fruit, and many delectable desserts. Their white bread loaf is delicious with butter, and their creme brûlée cheesecake and bananas foster sauce are pure heaven. Service is courteous and friendly. The restaurant has very large windows and ample natural lighting. It feels upscale yet still laid-back. There is also complimentary wifi access.

This was the best food and restaurant experience I've had in my 3 weeks in East Africa. I would definitely recommend Lord...