Norfolk Towers Serviced Apartments - Nairobi City Centre, CBD — Hotel in Nairobi

Tl;DR: Great place for photographs, terrible place to live. The worst thing was the fire alarm, that sounded constantly. One afternoon it sounded for an hour, and at other day it sounded at 1 am. Part of the problem is that kitchens have no extractor fan, so if you try to fry a sausage the general alarm will activate and wake up the whole building. This shows the bad planning of the building, if you rent an apartment you want to cook, so there should be an extractor fan. It is a good thing that there is an alarm, but it should sound first in the apartment and not in the whole building. The problem extends to other things. There is not a big closet for your things, the ones in the photos are for the boiler. There is no laptop table or eating table, only the coffee table. There are no chairs, only sofas. The kitchen has a saltshaker with no salt. The place also uses deceptive advertisement. Our booking said the apartment had a wash machine, but that is only true for the three bedroom apartments, not the one bedroom ones. The only reason they don't get a one star review is that the staff was exceptional and tried to do everything they could to help us. I get the impression that the management only cares about the looks of the apartment, and expect the staff to solve problems with...

My first stay at Norfolk towers dates back to December 2018.Sans core COVID time, I visit Nairobi once in two months and staying at Norfolk Towers is like returning to a second home.||From the friendly security guard Nimrod to Millicent at reception thru to Purity incharge housekeeping and Alice for room making the property is comfortable ,warm caring ,attentive ,polite and professional in fulfilling not routine out of the way requests like a sincere caring friend would. ||One out of many instances my request for a need of an Arabic shower in bathroom was attended to without any question. This accommodation accommodates and treats guests not as a number but a...

You get what you pay for; room is good size and equipped with basics like kitchenette and lounge area. Would not have booked if I had known room was on third floor and no elevator ! No air conditioning, yes we can open windows but no insect screens on any windows. Arrived late at night from flight in to find only one towel for 2 guests and NO hot water. Apparently there is a switch you need to turn on for the hot water service; no information in the room about this, got told at reception the next day when we asked why no hot water. Very noisy location being so close to major roads and can't block it out as you nened windows open in the heat....