Mike cafe Nairobi — Restaurant in Nairobi

I had a very disappointing experience at mikes cafe last weekend. I had ordered food online and after being told it will be ready after a certain time frame, i had arrived at the restaurant and was told my order is not ready yet. Apparently they were too busy. I had to wait another hour for my order.The manager who was there was super rude to us, i started to think im being racially profiled because all other guests who come in he treats them with respect. After inquiring why my order is not ready or what is taking so long, the manager goes on to say that today is a weekend and if you would come any other day you will get “better service”. This statement has shocked me.

Upon receiving my bill, noticed it was inflated and had to ask for the breakdown. Upon asking the manager had checked and apologized for the mistake saying it was a mixup between the employees. This is not the first occasion such has happened. Ive gone to mikes a couple times and the service is just terrible. The manager there just brushes off any complaints you have and lacks customer service skills. He literally shows you he doesnt care about your concerns. I dont think will find myself at mikes nairobi branch ever again. Management needs to...

I had a disappointing experience with my order today. My bill was inflated by Ksh. 1000, and only after insisting on a detailed breakdown was I informed it was a mistake. It’s concerning that this was only addressed after my persistence, raising doubts about transparency. The entire communication regarding the order was via text, which made it easier to reference, so the ‘sorry, wrong bill’ excuse felt sketchy.

Additionally, on multiple occasions (including this being the third time), the tamarind sauce (ukwaju) – a key accompaniment for some of my orders like viazi and bhajia – was consistently left out despite my reminders. When I pointed it out again today, they simply ignored me, which is frustrating and reflects poorly on their customer service.

Given these repeated issues and lack of credibility, I won’t be ordering from the Nairobi branch again. Their online customer service needs significant...

I had visited this restaurant a few times and let me tell you their service is terrible. One of the main issues was the unprofessional behavior of the manager. I found them to lack basic customer service etiquette, which made the experience uncomfortable. When I raised my concerns about why no one has taken my order,the manager was dismissive and decided to tell me they are too busy. When will you be able to take my order? He replies, I don’t know we are too busy right now. hope that Mikes Cafe takes this feedback seriously, particularly regarding their management and customer service. Unfortunately, this experience has left me...