Visited with friends (3 people in total) just to be reminded that this place does not offer normal service. No-one greeted us even after we tried to say hello to the waiter. After sitting at the table we had to help ourselves to the food menus as no-one approached us for good 10-15 minutes - could see the waiter drinking milkshake through the curtains at the waiter station. Once the order was taken, half of it was forgotten - we received the kibinai without ordered drinks. And the kibinai order was mixed up and not as we have placed it. All in all this place has become overpriced for what it is and I believe that similar if not better quality kibinai can be ordered from other venues in Trakai. Service brings down the experience immensely and the ever shrinking kibinai do not encourage to return. Will not go back for a year or two hoping that the place will improve over that time. Seek better value and experience closer to the town centre - this place is not exceptional anymore, it's disappointing.