Pizza Hut — Restaurant in Ampang Jaya Municipal Council

On 25th Oct 2024 I Ordered pizza thru the website. They assigned Taman Putra Sulaiman outlet though the nearest to my house is Ampang Point. Then the Pizza Hut called to say it will b delivered by Food Panda. ETA was 1pm but when I went down the pizza never arrived. So I called back and told them. Then they checked and see it was not delivered. So they said they had to make new ones and now I had to wait longer. So second delivery finally arrived by Lala Move at 1.45pm. I was upset coz my kids were already hungry. But despite it all, the lady who attended my order at that Taman Putra Sulaiman outlet was attentive to my situation. She wasn’t rude and she helped solve my situation promptly and apologised. That made me feel much better. I think she even threw in a free soup and a compliment free pizza voucher for next purchase to make up for the long delay. So thank you again to that lady who attended my order at Taman Putra Sulaiman branch. Good customer service goes a...

(update: water faucet is fixed) I would say I'm a bit biased when writing this review, because this pizza place makes good pizza. Wait times are about 15 minutes and the pizzas are always hot and steamy when it comes out. Service is alright. I see them receiving a lot of food delivery orders and they seem to be short-staffed, so its understandable that waiting times get long. There's only 3 tables (1 small and 2 long tables) inside with a very small sink area, equipped with hand sanitisers and soap. However, the water faucet was broken when I visited in January. It was unpleasant for me to eat with dirty hands, but I think this would only be a temporary problem. The dining area kind of dirty. A small personal is RM6 + rm2 mushroom soup with the current offer. Overall, this pizza place is alright if you want to get a quick bite and don't mind the slight chaos in...

Ordered pizza for drive thru at 8:00pm. Supposedly done at 8:35pm. We came at 8:35pm and waited for another 10 mins. It was taking way too long, and we had to walk in to the outlet to see what’s the problem. THE PIZZA ISN’T READY AND THEY MISSED OUT THE ORDER. Instead of immediately finishing the order, THEY DO OTHER PEOPLE’S ORDER FIRST! How is this acceptable? Just close your outlet...