J.CO Donuts & Coffee @ Queensbay Mall — Restaurant in George Town

The quality and taste of food are good but the staff are rude. The customer service is Jco Queensbay Penang is so teribble. The management take too long to clean the table around 15-20 mins we’re been waiting and already ask the staff to help to clean the table. I understand maybe there insufficient amount of staff but the attitude of one of the staff is quite rude with her moody face her named is Nurin. Then she clean the table with this lousy attitude not even clean the whole table with left some dirt. After that i want to pick up my drink i ask is this my drink because im not familiar with how the avacado drink looks like so i just want to ask her to make sure but she just ignore me entirely and pretend like she does not hear me. But other staff are okay and good just one staff named Nurin really be unprofessional in her work. Please make sure to hire staff with a good attitude not a moody person that...

STAFF ARE RUDE: regarding the service towards customer, your staff name NURIN at QUEENSBAY MALL is very rude, doesnt know how to ask the customer properly (or i dont know whether she doesn’t understand english at all or its just bc of her attitude) but that doesn’t mean she can be rude to customers , her body language is so horrible 👎🏻, doesnt have eye contact with the customer and keep rolling her eyes while the customer are queuing, also she gave me a wrong doughnut as she try hard to avoid the eye contact while im talking. Im not here to be her friend, im here for the doughnut. But her face expression is V SOMETHING! 😤 Please improve or taught her some courtesy in services....

I ordered J.Co Donuts via GrabFood today and was looking forward to trying the Cream Latte flavor. However, I was extremely disappointed upon receiving it. The donut was clearly spoiled. As shown in the picture, the chocolate glaze had an unusual texture with signs of moisture, and the cream topping looked off.

This is highly disappointing for a brand that is supposed to deliver high-quality products. Food safety should always be a top priority, especially when delivering to customers. I urge both J.Co and GrabFood to improve their quality control and ensure this doesn’t...