Very disappointed and feeling frustration with the service at the Starbucks drive-thru in Tanjung Tokong. On thé 17th, I queued for a staggering 45 minutes just to reach the order machine. While I understand that long queues can be expected at times, what followed was completely unacceptable.

To my surprise, the operator informed me that I would need to wait for one hour just for a single drink. This information was not shared with us earlier, nor was it communicated while we were waiting in line. It begs the question, why make us endure the long wait if we were going to face an outrageously long waiting time for our orders?

Furthermore, I was shocked to learn that there was only one person working to make drinks that day. It is difficult to comprehend why, on a Sunday weekend, a busy time for most establishments, Starbucks would choose to allocate just one individual to handle customer orders. I am aware that Sundays are busy, but it is no excuse for such poor management. In stark contrast, McDonald's drive-thru, which I also frequently visit, exhibits much better efficiency and customer service.

I am an avid Starbucks customer and have always enjoyed the quality and atmosphere of your stores. However, this unfortunate experience has left me feeling dissatisfied and questioning whether Starbucks truly values its customers' time and experience. Waiting for 45 mins drive thru queue, 30mins to take payment , another 1 hour for a single drink is not only frustrating but also reflects poorly on the reputation of the brand.

I kindly request that you investigate this issue and take immediate steps to address the shortcomings in your service at the Tanjung Tokong location. It is my hope that no other customer will have to undergo such an unpleasant experience in the future.

Thank you for your attention to this matter, and I look forward to hearing a prompt and satisfactory resolution from you.