Niku No Daigo Yakiniku — Restaurant in George Town

DISAPPOINTING CUSTOMER SERVICE EXPERIENCE

Hi, i would like to share my experience dining in for dinner here with my friends. We were utterly disappointed with the service despite the succulent Japanese wagyu.

First of all, we were aware of what we ordered. We had studies the menu beforehand to ensure that our order process was smooth. We had 1 pax set for each person and we added 30g of misuji each, 1 sundobu soup for sharing and a mixed vegetable.

The waiter came to us to tell that our order might be too much. He suggested to take 2 pax set, which he thought was adequate to share with 3 people (we came as 3 people). However, as I mentioned, we had studies the menu and we acknowledged that the 2 pax set has chicken. Our main goal going there is for the wagyu, NOT chicken. So we made it clear to the waiter that we did not want chicken, hence we went for 1 pax set each.

Second time he came again to confirm our order yet he still insisted us to take the 2 pax set. Which part of "we don't want chicken" that you didn't understand? Plus, the 1 pax set has 30g of wagyu only. Which is why we ordered 1 pax set for each of us. We added another 30g misuji for each of us, because 30g wagyu wasn't enough. We didnt have lunch to make sure our stomach has space for this dinner.

Here comes the worst part. There's another guy came to us when they were serving our food. This guy has earrings, watch on his left wrist and bracelet on the right wrist. He served our food while making unnecessary comments, "Kalau depa tak habis makan, kita kena saman depa ni", loudly and embarassingly.

We were disgusted by this unneeded comment. We came here with high expectation but left the place in huge disappointment. After he made that comment, we had no mood to eat anymore, yet we went on and finish everything, in which, initially they thought we ordered too much. We canceled the mixed vegetable though, thanks for the first waiter's suggestion. But the comment made by another waiter with the earring was very unnecessary.

Please train your staff/waiters to set a customer-oriented mindset. Even if the food is excellent, it didnt make up to the attitude problem of the staff. We are being upfront to you guys that we will not come here again. Dont be cocky as if you are the only restaurant serving Japanese wagyu food....

We were greeted by a guy and was asked whether we have a reservation. We said no and asked is it a must to make reservation to patronise this restaurant and was given a very proud answer : "of course!", followed by explaining how the restaurant is usually packed during weekends. We thought we were going to be turned down by the restaurant, we asked it is any seats available for us. To my surprise, the service crew quickly pointed and lead us to the nearest empty table. We were quite puzzled by how the crew handle this situation, we thought the crew sounded a little too arrogant. We fully understand and was ok to be turned down by the restaurant if it was full tonight as we didn't make reservation. I thought the standard procedures after confirming customers did not have any reservation is to try to allocate a seat for the customer, and if it seems impossible to get a seat for the customer, politely turn them down and advice them to make a reservation hoping that they will come again. The same service crew dipped his finger in my wife's cup when prepping the stove for us, without saying a word he then quickly pass the cup to another crew asking him to pour us a new cup. I thought in this situation, an apology would be nice and appreciated. I know the owner might find us difficult and petty on little issues, but the devil is in the details. Since this is a Japanese restaurant, why not try to adapt the ichigo ichie and omotenashi spirit of the Japanese?

The food was decent and to my surprise price is on the low side considering the portion and atmosphere. The waitress did a good job serving...

1st September A New Month 🫶🏻

We walked in at 9:10 PM and politely asked, “Can two of us still eat?” The waiter, looking annoyed, said they were about to close. But I knew their last order was at 9:30 PM, so I told him, “We’ll eat really quickly, is that okay?” (There was still another table dining inside, by the way.)

He didn’t reply — just kept a straight face, grabbed some utensils, and placed them on a table near the entrance. We took the hint and sat down. Since it was our first visit, we asked for recommendations, and he said there was nothing left except three types of omis. Fine, we said okay, we’ll take one of each.

Then we asked if they had water. He said, “Tea’s at the back, help yourselves.” We pointed to the sodas in the fridge and asked if we could take those, and he replied, “They’re all expired. The boss hasn’t taken them back.” Oh wow Haha! So we had to ask, almost embarrassingly, “At least we can have bottled water, right?”. We grilled the meat as fast as we could, but it still didn’t feel enough. We wanted to order more, but we were too scared to… so we didn’t. Why do we, as paying customers, have to feel so timid? Sigh.

Honestly, we came here as paying customers, but somehow it felt like we were begging for food. If you want to serve customers, serve them properly. If you don’t want to, then just don’t take. You can rejects politely.

In the end, we finished eating and left by 9:40 PM — even faster than the table that was already there before us. Heh.

And oh, look at the fridge in the photo — so many expired sodas, yet still...