Sushi Issin • Eco Botanic • 一心寿司 — Restaurant in Iskandar Puteri

Place: air-conditioned restaurant with ample comfy seats that specialise in Japanese sushi, food, and beverages. Free WiFi BlessedAkira2023 is good. Order is being taken the conventional way by a waiter or waitress. Their speciality is beef/wagyu sushi. Prices are slightly steeper than the conventional sushi restaurant. Ambience and service are satisfactory so far that I've been here.

Service: Brought the menu immediately the moment instepped in. Suggested their speciality to me without me asking and was fairly prompt in bringing drinks ordered 1st.

Food: Yakiniku Don (RM30.90): the beef was soft and flavourful. A tinge lack of seasoning. Otherwise would have been perfect. Verdict: notbthe best yakiniku Don I've tried, just average.

Fried salmon maki (RM29.80): this is special. A tinge of spice but not overpowering. The texture was interesting in a sushi as it was fried. But still appreciable. If there was a downside, too much unedible garnishing in this dish.

Dragon roll (RM29.90): 8 slices of sushi given. The avocado was soft and crunchy. The texture of the fried Prawn was spot on. Wasabi was smooth and fresh. The taste of the sushi overall was excellent, to say the least. Verdict: It's one of the best Dragon roll I've tasted! Recommended!!...

Complaint Regarding Order Mistake and Poor Service

I am writing to express my disappointment regarding an unpleasant experience I had during my recent visit to your restaurant.

Firstly, one of your foreign staff members mistakenly placed the wrong order for us. Secondly, I redeemed my loyalty points for a curry rice dish and clearly informed the Chinese staff member that I wanted the pork to be replaced with chicken. I emphasized this request three times to make sure there was no confusion.

Unfortunately, the dish was still served with pork. When we brought this to the staff’s attention, they took the dish back to replace it, but after waiting for a long time, the replacement never arrived. In the end, we left without receiving the food we had redeemed with our hard-earned loyalty points.

As a loyal customer who has always supported your restaurant, this experience was extremely disappointing. Not only did we not get to enjoy the food we ordered, but we also lost the points we used to redeem the meal. I hope you can look into this matter seriously and ensure better communication and service in the future.

I look forward to your response and a resolution to this issue.

Sincerely, Date of...

Pssst, there is a gem shining brightly in Eco Botanic. Nobody knows about it yet. So off we went as a family to try this new place. The place looks new with clean lines and spacious design. We sat down and a beautiful lady welcomed us warmly and recommended some pretty interesting dishes. We hope the pictures do them justice. Everything was premium quality and as it was served, we promptly cleaned every plate as the next dish arrived. I like their version of chawanmushi which was delicate with subtle notes of sweet and savoury. I was lucky to get some bites of crab meat. The oyster was so fresh under the warm blanket of cheese, it was mouth-watering. One is not enough. Their sashimi is testimony to their consistent premium quality throughout our lunch, and prices are reasonable. We came out of curiosity but we will come again for the premium quality. This one must try or...