Burger King M-City — Restaurant in Kuala Lumpur

Love the tasty burgers but other offers for value sets like beef buger with cheese for RM8.85 was a real disappointment. The size of the burger was pathetic, the diameter is about 2.5 inches and the thickness of the patty is so thin! Will not order this again.

The off putting part of this particular branch I have visited - M City Jalan Ampang was the appaling level of service. The manager was not helping out at all when more customers came in. We have to wait for a long time to get our order. A few customers did complained but of no use. The problem with the long waiting time was a single cashier will take the order and he has to wait for the food to arrive and then he does the packing or put the orders on trays. I wonder why the other workers behind the counter does not help out? This in turn will create a long queue on peak period. I have observed the same thing on a number of occasions during my visit to this same place. The management should do something about this short coming. Nice burgers shame about...

I frequently visit this place as it's conveniently located below my home, but the service is consistently poor. I often find myself opting for another outlet instead.

Recently, I ordered a takeaway and, being in a rush, didn't check my food. I shouldn't have to verify my order every time. I ordered a French chicken but received a long chicken instead. These items have different prices, so I paid more than I should have. When I confronted them, they apologized but did nothing to rectify the situation. This kind of poor service happens regularly.

I've also often received incomplete or improperly prepared orders. If there's a shortage of items, customers should be informed in advance.

The place itself is unpleasant, often smoky. Is the ventilation system even working?

Please improve the management of this outlet. Just when you think it can't get...

Counter staff was rude when taking order. That's alright... Nugget doesnt come with nugget sauce. Minute maid tastes like 1 part OG 9parts water. Whatever... we were here for the burger right? But wait! The burgers tasted nothing like other burger king burgers (the 3rm street burger just 100m away is faaaaar superior). And tomato was the size of my thumb in the whopper burger. Where is the quality control? Am shocked at this joke of a BK joint. By the way, when I asked for a fork for my salad, I was first ignored for 1 minute, and then told (with a chuckle) they ran out of any fork and spoon and I could "eat with my hand". Google needs to provide a no star review option just for this...