HSBC RESTAURANT — Restaurant in Kuala Lumpur

Used to eat here occasionally before the COVID as their food is nice. Today is my first visit after the COVID.

Ordered lady finger with sambal belacan, unfortunately it got no taste of sambal belacan but full of salt that I can even chew the salt! Complain to the shop but they say they just cook it as per normal.

Kapitan chicken was my favorite but it’s tastes weird now.

Completely disappointed with the taste and service, no next visit.

The shop owner claimed that we’ve finished all the food, actually we just finished the Kapitan chicken and fried rice, the over salty and no taste of sambal belacan lady finger was left 1/3 plate coz we can’t risk my kidney anymore, although I try not to waste food and my money!

We finished eating at 9pm is bcoz your food serve very slow (other ppl review the same too!), plus I’m a slow eater and I’ll eat even slower to finished such terrible food.

As I heard another table (Indian couple) complain about their fried rice is too salty, so I walked over after I finished my meal and have a short chat with them. They said they chewed the salt in the fried rice too! And another dish is also too salty.

My partner confirmed that you did not ask him about the food and he definitely did not answer the food is good.

You claimed that we’ve finished the food, please show us the CCTV footage (if any) to prove it.

Those who would like to lose their kidney can just continue eating...

Ordered dinner via GrabFood at 7.30pm from HSBC restaurant on 5/4/21, but the estimated time of delivery kept on delayed. We waited until 9pm and the food still not here yet, so I decided to call the grab driver and found out that the grab driver also waited for 1 hour at the restaurant. I was told by the grab driver that there were walk in customers who came later than him had finished eating but our food still not yet ready. So I called the restaurant to speak to the in-charged. That lady who answered the phone was so rude, asked me for my order ID and found out that the food was actually ready at the counter but NOBODY BOTHER to send it out to the driver. Just left the food there. She didn’t apologize, the only reply from her was ‘I will send the food out now’. What kind of service is this?! If I didn’t call the restaurant to find out, my dinner would be left at the counter until the shop closed. When the food reached, the food was so soggy. Complained to GrabFood customer service and only WARNING was given to the restaurant. Pointless. No stern action taken to these kind of...

Ordered via grab app at 6.33pm and opted for self pick. Was informed that my food was READY for collection around 645pm and I was there on the dot but guess what food wasn’t ready until almost 730pm. Almost an hour to prepare the food! When I reached the restaurant, there were only 2 occupied tables which have already been served and 5 grab orders (including mine) that I could see on the counter. I don’t mind waiting for the food but what I mind is the restaurant notifying through the app that the food was ready for collection when it wasn’t and made me head out and wait 45 mins at your premise. I should have read the reviews first before patronizing the place - slow service has been brought up so many times over the years so I guess the management is just not bothered to improve. This shows how much they don’t value customers’ time. I understand some waiting time is to be expected during peak hour but 1 hour is too long! Ordered Cantonese yee mee, pricing reasonable but taste wise it’s not good. So, will not be back even if your other...