Jarrod & Rawlins Bangsar — Restaurant in Kuala Lumpur

We had some wine. So the prices were to be expected.

But as someone who’s been here before it was disappointing when the faggots(English dumplings wrapped in caul) came out dry (inexcusable)and without onions in the gravy tho to be fair that’s a personal preference. And there was barely enough gravy to cover one let alone 4 flat discs. Faggots are traditionally round and not shaped like mini burgers.

The steamed ginger pudding with custard was ice cold like it had just come out from the freezer and when I speared it with a fork it kinda just stuck on it. I tested the tunes of a fork and crystals of ice were still glittering on them.

The supervisor told us that the supplier who is gravy baby told them to microwave it for 1 min. After I sent it back he did just that and it came out luke warm.

Steamed puddings are meant to be served piping hot with steam coming off them. It was sad. After rejecting it a 2nd time the waitress told us she hadn’t charged us for it. I felt it was a bit weird to say it considering it was just dismal and it hadn’t even been touched it was so inedible.

Service was generally ok. But I’ve had...

Went there months ago for brunch. Food did not measure up to the likes of Antipodean and Yeast nearby given the same price tag.

Overall ambience was good, until the electricity went out in the middle of our meal. To add on, the waiters/staff in the restaurant did nothing to reassure the customers.

Needless to say, service was lousy. I assure you that the service at mamak stalls are on par, if not better.

The staff who took our order was unfriendly and sarcastic. To illustrate, we had enquired if tomatoes that comes with a particular dish could be swapped with mushrooms. We were met with cynical comments and no alternative suggestions.

Also noted that there seems to be a preference over skin color in this restaurant. In particular, Caucasian expats seem to get exceptional service from the same waiter/staff who served us.

To the owners, staff and waiters of Jarrod & Rawlins: Buckle up. You are not the only brunch place/cafe in KL. Stop treating your local customers like second...

Attention to Service n/a Clearly no training. Manager doesn't know how to manage. Bosses clearly trying to save by reducing clalibre of staff... Good idea. Pay peanuts get monkeys attract other monkies who only eat peanuts..... At least we don't pay much... Or do we?! Why do we keep tolerating this level of service. The above is 2 stars, one for me for not doing anything about it whilst siting on the toilet now ranting... And one star for the genius behind this business model. Clearly one of the clever monkeys and certainly not making peanuts... What we call a successful businessman.... One who cons so well not giving any care to his patrons who have made him what he is. Still I'd rather be looking kacang with a load of monkeys than cheating and exploring for my own selfish wants. Wake up. Or society will.... There is still time. Never too late. But continue and us lot will make sure every oen stepping in knows...