Loud Speaker | Bandar Baru Sri Petaling KL | Family Karaoke — Restaurant in Kuala Lumpur

Toilet always cant be flush. Refer on the bring your own food & karaoke Which no specific the main criteria that need to be halal. We made the reservation by calls n attach is the info shared During the call, the customer service ppl no mentioned about that term of conditions about the food that allow to bring in or alcohol charges. The counter pic hold our food n not allow us to bring in by saying non halal food is not allow in the room but the room actually did allow customers order alcohols. As we ordered the food before we reach the shop, hence we will missed tht notice. To solve this n dont waste the food we did offer to pack our food away once we leave but still being rejected. By telling us that this is a non halal room so they cant allow this. Eventhough with own utensils.

Understand this is part of our fault that no click in n read the full article n also think about normal restaurants did seperate halal vs non halal. As we not expecting ktv, which is a paid for a room to sing having such arrangements.

The advise given as below: Every booking message added this terms clearly to avoid such incident happen again

Customer service may highlight this out during bookinh for user like us that no reach the shop before to aware on the notice infront

Change the apps slogan of bring your own food to be bring your own pork free food

4 come out with a halal n non halal room🤡

Since alcoholic is allow n keep being promoted here. Believe that if the same room that allow for alcohol which ady non halal but not allow for pork means for they have issues on pork instead of the religion matter.

Is not about religious ady but specific the room must be pork free😂 instead halal

What a bad experience

Summary in chinese: 房间不可以带猪肉可是可以喝酒 因为我们要halal👌管你们有没有共用到他们的餐具，mic 的 cover, 就是不可以哟

Ktv but with restaurants standard. Bring out the the understanding to be Halal = pork free + alcohol (which...

Bad experience happened 10:37PM Bad experience I call over to make a booking for 12 a.m. and inform them to call us if they have an earlier available room. They confirm the booking with me, but once I reach FD, they tell me they have yet to make a booking for me. So what is the point of calling in earlier to make reservations? I talked to a staff member first, then he was multitasking to help other staff himself, then asked me to repeat my words, and then he guided the staff again. This action was repeated twice when I was in front of him. So direspectful I told him about another person’s membership; can I pay on the spot for RM 48? That's why I passed him RM 50. Then he did not clarify with me again with my request and directly asked me for another RM 8 to fulfil the amount of RM58 = RM 38 non-member fee + RM 20 member fee. He assumed that I just wanted to pay for another person's entrance. I went back to ask him for the membership on mobile apps, then 3 of the staff explained what was on the receipt instead of my original request to him, and we requested to add on another RM10 to solve the issues, but they just simply rejected us by saying they couldn't make any changes since they were already keyed in. Irresponsible behaviour

For another lady, she told us to come on weekdays from Monday to Thursday for a cheaper promotion for RM18 members. I did not need to pay a cheaper price for RM18 membership for a year when I can pay RM48 for my annual fee, and I just lost my membership because of the curly hair mistake. Why should the customer bear his mistake?

I am really disappointed with the service, and please do not try to multitask when you are not good at handling your work! The guy who served me is the guy with the walkie-talkie and curly hair. I did not get any apologies, or he tried to fix the...

Today, my friends and I sang here for half an hour. Suddenly, there was a power shortage. When we came out to ask, the staff informed us that they had no idea how long it would take to restore the power. We could go to the counter with the receipt to find the staff and claim the remaining time the next time we come. However, at the counter, we were informed by the staff that we had to claim it within one month. Frankly, I was dissatisfied with this and confirmed with the staff again whether we could only claim it within one month, because my friends' working hours were inconsistent. So I was dissatisfied with this regulation of claiming within the time limit. At this moment, the staff added, "Because this is a problem of TNB, not ours." My friend angry and speak loudly and said, "Is this our problem?"

I'm very disappointed about this. I understand that it's not the staff's fault that this situation occurred. However, when the problem happened and affected the customers' experience, the staff didn't apologize immediately. As a customer, is the problem on us again? Since the problem has occurred, there's no need to shirk responsibility. We can understand the power shortage. What I care about is the staff's lazy attitude and their inability to think from the consumers' perspective. They wanted to shirk responsibility immediately. Why did I take the rare time off today to consume, but because of the store's problem, I need to deliberately accommodate the time with my friends and come back within one month to claim the remaining time. The staff won't change because of some Google reviews. The purpose of this review is to hope that the store can provide better customer service training to the staff instead of perfunctorily...