Secret Recipe • Sri Petaling — Restaurant in Kuala Lumpur

I ordered the Green Apple Kasturi and was very disappointed. On the menu, it’s shown in a tall glass (which we’ve always used to drink before as regular customers). However, what was served came in a small glass with less than half the portion shown in the picture.

We specifically requested “no sugar, less ice”, but never expected the portion to shrink so drastically. When I asked the waiter, he explained that if we had ordered with full ice, then the glass would be filled up. But this is fresh juice, not ice blended—it shouldn’t rely on ice to make up the volume right?

The end result was a very small serving that didn’t match the menu image or the value for money. This was very disappointing and feels misleading. Hope Secret Recipe HQ can improve on the serving that matches the price and ensure customers get the proper portion as shown on the menu, especially for fresh juice. If not, you need to change and...

One of the staff was special. Hence, he might have difficulty communicating to customer (kudos to Secret Recipe SP for giving chance to the special individuals to work there). However, we think he did his task pleasantly. Went yesterday and one of the staff shouted at him in front of customer, understanding the frustration sometimes, staff should have more compassion within one another. Hope manager see this. Nevertheless,...

Worst secret recipe ever!! Dine in with my partner today, but the waiter only give us one menu, when I ask for another menu, the waiter say we only have one menu.. the outlet was empty!! order a piece of chocolate indulgence but the cake tastes like it has been store in the fridge for a very long time.. order tom yum noodles but the cauliflower with mold on it.. always a secret recipe lover but not this outlet.. so...