Sugar by FROZEN Bangsar — Restaurant in Kuala Lumpur

Excellent Gelato and Ice Cream selection, rich and smooth and great quality, easily one of the best, if not the best place for a creamy treat in the country!

They have a range of flavours from your creamy classics like vanilla and chocolate to your sorbets, teas like early grey and matcha! They even have some local favorites like durian and kaya toast, if you are into that! Plus it is very affordable, you can easily spend RM20+ for a small sized double scoop at Haagen Dasss but here you get three large scoops for a similar price point!

The staff is very friendly and polite even when I tried about 20+ flavors haha. The portion sizes are phenomenal in comparison to local chains, an gives artisanal brands like Inside Scoop and the Ice Cream Bar a run for their money! Personally, as an ex fat kid that used to spend thousands on ice cream a year, this is the best place thus far!

The music isn't too loud and in relatively good tastes as well! Only slight downside for me is that I wished that the cups were a little bigger and the waffles had a variety of flavours like their competitors do, other than that, great great job and I will be returning for my next cheat day, very soon!

Thanks for the wonderful...

First things first, this place is so cool. I didn't expect them to offer brunch too.. (maybe I had lower expectations)

The boss is friendly. The place is lively and I like the ambience here. Everything seems clean too. The staffs are friendly, polite and they know their stuff and they are really approachable. We had three scoops of ice cream. I like the Earl Grey Tarik which is rich in flavour. Also the mango flavoured ice cream tastes great too This place offers lovely ice cream cakes. According to the staffs they accept special orders for birthdays and other occasions too! Some of their creations look so cute! Flavourful ice creams that are made fresh daily are sold (they let us try each and every one of the flavours!) The service crew is fast and helpful. Also they are really friendly so I asked about their cakes at the counter.. apparently they would put the ice cream that are available for takeaway in the freezer for 40 mins just so that it can last for about an hour after the purchase. Their service is really good if you ask me By the way just so you know, outdoor seating and toilets are...

I wanted a double flavour, durian with rum and raisin. We all know that the durian flavour will overpower the rum and raisin hence I requested to have them both in separate as I didn't want to ruin the flavours.

Girl who was serving me said that it's not possible as she's just following SOP. Placing the flavour in 1 cup and/or 2 cups, the scoop size of the ice cream does not alter, so I don't understand the logic behind this.

Since you're willing to just follow SOP and not put your customers ahead of this, I didn't buy anything at the end and I'll never come back, I'll spend my money elsewhere that will cater to my reasonable request(that extra paper cup doesn't is probably a couple of cents).

To the boss if you ever read this, the last time I was here, you were in charge and you catered to that similar request, hence why I came back the second time to have my request denied by your staff. I don't know the name of the girl but this happened on the 9th October 8.30pm, hope this info aids you in finding out who was...