Birds Nest Secret 燕之密 — Restaurant in Penang

Latest visit : The vibe now is totally different. It's empty without any customers. Their level 2 seatings are closed as there's no crowd & they want to save on electricity. Many items on the menu is not available. Plating not as exquisite as last time. Tastes is also lacking from my 1st visit few years back. Quite disappointed. 1st visit : Visited sometime ago. Love their dessert & ambience. Taste unique, different from the usual. U can have some quiet moments while enjoying your tea time. The place is very spacious. I can't help myself but order 4 servings as everything looks so tempting. The presentation is also...

Two days ago, I went to the shop to take away two pieces of cake. When I got home, I realized that the cake with bird’s nest did not actually contain any bird’s nest. Since my home is more than an hour away from the shop, I am unable to return to collect what should have been included.

When I was at the shop, several employees were busy playing on their phones, the packing process was slow, and the service staff were unprofessional. It was an unpleasant dining experience, and I will have to reconsider whether I will return...

We as a family came during the night and it was quite relaxing. The quiet place makes having a conversation soothing.

(Good) -Beautiful lovely desserts -Friendly staff during serving -Quiet relaxing environment -Clean place with great ambience

(Bad) -Cakes and some desserts may feel expensive when you look...