Pizza Hut Restaurant Jln Raja Uda — Restaurant in Penang

We went in for our teatime but I'm really disappointed by this branch service .. really so bad service .. We ordered ramadan promo set 4 , the mushroom soup was cold not hot at all … One of my colleague ordered pasta over there that pasta is not cooked .. We are paying for the food we not taking it for free so u guys are serving food should provide us the proper food .. I understand one thing here that this branch is insufficient of staff! Its not my first time here we are regular customer over here for years .. Everytime we noticed that lack of progress bcz lack of staff .. If your branch are lack of staff please hire new staff that will be better to interact with customers for ordering and delivering foods .. Branch manager let a new Trainee Maisarah to stand at order & cashier station i truly understand that she is newbie but however she should know how to handle customers in busy time .. Manager should tell her that how it works when busy time .. If you guys had lack of staff you shouldn’t shout or show off it so fierecely we heard that staff shouting at back “Dahlah busy duk suruh tukar duk cakap tak masak” what kind of customer service youre doing there ? Please improve it .. We also standing a part of customer service representative person so we hope that you improve your customer service & quality of food .. We have ordered garlic bread with shopee pay payment with branch manager permission but we almost awaited 1 hr to get it but we did not receive our order at all. Bcz the manager Faris said something merchant problem at last you guys just voided it . It just our waste of time .. #Bad service PLEASE IMPROVE YOUR BRANCH...

I went to the shop and was checking if the promotion online is available via ordering take away, but the Malay girl who looks new doesn’t know if those offers are online only. Then I requested for a cup of water for taking my afternoon meds while waiting, suddenly an Indian women(Komath) came out, very impatient and rude, said what do you want? This is for take away only. And in the end, my request of water is disregarded, and also their bathroom is locked! I cannot even relief myself as a customer!

Pizzahut Malaysia you need to look at this issue ASAP if you care about your brand. This is not the first complaint towards this shop. You will...

Workers seems prefer to hide in the kitchens and busy chit chatting. We can listen them talking loudly and the restaurant seems noisy. One of the waitress in her middle age(makcik) was seen pulling and dragging chairs out of the tables and seems not happy with some of the customers, heard her scolding them in the kitchen loudly. The utensils are also not cleaned properly. Found dirt sticking to the spoons, forks and Knives.

But the good thing is the food...