Hong Kong Kim Gary Restaurant @ AEON Ipoh Station 18 — Restaurant in Perak

I am writing to express my extreme disappointment with the service I received during my recent visit to your restaurant on1/25/2024 . Unfortunately, my experience was far from satisfactory, and I believe it is important to bring these issues to your attention.

Regrettably, I encountered connectivity issues while attempting to access the restaurant's website through the provided QR code for ordering. Adhering to the guidance on the accompanying paper, which indicated that customers facing such difficulties could request a written order from the waiter, I sought assistance. Despite my efforts to attract the waiter's attention, he proceeded to pass by without acknowledgment on multiple occasions. This left me feeling disrespected and disheartened by the lack of responsiveness. Despite my clear communication about the issues I was facing, the waiter's unresponsive behavior persisted. This unexpected service experience at KIM GARRY has been particularly disappointing.

I understand that every establishment may face challenges from time to time, but the level of service I received during this visit was well below the standards I have come to expect from your restaurant.

I believe that it is essential for a business to be aware of customer feedback, as it provides an opportunity for improvement. I hope that you will take my concerns seriously and use them constructively to enhance the quality of service at your restaurant .In addition, i wound like to have a response on...

The Thai basil minced pork with fried chicken is absolutely amazing in terms of flavour. The portion is large as well. Price is very affordable. I came back second time for this.

The cheese baked rice is quite alright for me. The portion is a bit small compared with the above dish. However, despite being careful, the thin aluminium foil placed underneath tore and we have to be careful not to accidentally eat broken bits of it.My suggestion for improvement is that to either buy a thicker aluminium foil or change the way it is served as it can be quite dangerous. In terms of flavour, it is better than other cheesecake rice I had. It is a pity the dish is spoiled by the aluminum foil.

Drinks is yummy as well. The pearls in the yin yang is very chewy.

Service wise although it is lacked of personal touch, I am amazed with their system. After ordering with their qr code, the waiter brings your order in less than 15 seconds. I am truly impressed with their efficiency. The fastest I have ever seen. For a branch restaurant, I would say is very well done.

Environment wise is quite comfortable though the table is close to each other. Been here a few times and we always get a seat. The cleanliness is...

The menu is thick, inside has a lot of dishes, drinks and desserts with pictures you could choose from.

I always order the peanut butter, condensed milk thick toast, it was my favorite and it just my own preference. Some snacks and ice shave in the hot weather. Price was below average, totally worth the value.

I really enjoy the food here but 2 star is because of the staff was rude and unfriendly, especially the one who worked long enough as he seems like the superior in there, no smile or greeting and not even a ‘thank you’ after bill. The system here was a real flop, if there’s voucher for member, just recorded it in the card, who the hell will always take the voucher paper...