A&W Citta Mall — Restaurant in Petaling Jaya

Am a big fan of A&W and i love the come back and its revival after a very much needed revamp cause it was not doing well competing with the likes of McD

Food service here is rapid faster than most branches... with the senior staff handling the cashier,

Food taste as good as always.

I hope that the support staff ups their game and have a better attitude and be more responsible. You want to get paid and have a job.. then please do your job with utmost professionalism... self respect and hold yourself in a place of dignity

Because i see a lot of empty tables with no customers and noone clearing the tables and no staff to clean the tables or checking on the tables.

I dont blame the superior to have to keep telling you to do your job... if you take home a paycheck... make sure its for the job you are suppose to do and are paid for and not to be told over and over again what to do.

Hope the heads and the brands get their junior staff to be more team players and not slackers for the sake of...

I used visit A&W often as a kid and loved the root beer float and waffles with ice cream. Theres no A&W where I’m based overseas so visiting outlets when I’m back in Malaysia brings back lots of memories.

Last week at the Citta Mall outlet I was mortified when I saw staff heating up a packaged frozen waffle. As far as I’m aware, waffles have always been made fresh in house. To add to that, when staff served up the waffle, it was cold and hard (with ice cream on top!).

The ice cream they are using in the root beer float is not the same, no longer has the deep creamy vanilla flavour and is the icy-type. Not providing a straw is a little annoying, especially when the glass is so heavy and I cant see why they cant have some paper straws available.

Pretty low standard and a huge disappointment and will be trying out A&W in Singapore...

It has been a long time...my all time favourite fast food. Cannot resist root beer float, coney dog and the crispy waffles. To my surprise, there is waffles in a cup on the menu. Brilliant idea for take- aways but must consume it fast because the waffle cubes at the bottom will turn soggy once the ice cream melts with the topping sauce. Chose the gula melaka flavour. Too sweet but very fragrant. The root beer float was as good as ever. This time i chose fish nuggets like set which came with curly fries...fresh and crispy with the dill sauce. Nice spacious indoor and outdoor dining and was clean. Lovely interior, especially the sauce station design. Service was great and fast. Self service at the...