Starbucks Marina ParkCity DT — Restaurant in Sarawak

Overall, the store has a pleasant and inviting atmosphere that makes it a great place to unwind or catch up with friends. However, I was disappointed by the inadequate cooling in the store, which made it uncomfortably warm.

During my visit, it felt like the air conditioning was not operating at its full capacity or needed adjustment. The lack of cool air circulating throughout the store made it difficult to relax and enjoy my drink fully. It would have been much more enjoyable if the temperature had been regulated better, ensuring a comfortable environment for customers.

Despite this issue, I must commend the staff for their friendly and attentive service. They were quick to take orders and make recommendations, contributing to a positive customer experience. The selection of beverages and snacks was also extensive and satisfying, living up to the Starbucks standard.

In terms of cleanliness, the store was well-maintained, with tidy seating areas and clean restrooms. The ambiance was enhanced by cozy seating arrangements and pleasing background music, creating a relaxed and welcoming vibe.

In conclusion, while the overall experience at this Starbucks was positive, the inadequate air conditioning was a notable downside. I hope that management takes steps to address this issue to ensure a more comfortable environment...

We came here for some drinks after dinner today at around 7.25pm. We bought 4 drinks in total and since these were cold drinks, wanted straws so it’s easier to drink. Your staff denied us the straws and forcibly took it away from our hands.

Taking things right out of a customer’s hand is plain rude. This is a behaviour that you’d never expect from any establishment, much less Starbucks. I am not stealing and this amounts to assault.

I do not appreciate your staff telling me I can’t have straws. Is it a written condition that paying customers are entitled to straws only when your staff say so?

I don’t tell you how to run your business and you and your staff should not be telling me how to drink my drink that I purchased, legally, from your store.

If you want to argue about the environment then you should be using paper straws. It’s on you to do better, not on the compromises of your customers.

You need to retrain your staff. This behaviour is unacceptable. Run of the mill hawker stalls have better standards than you. You should be ashamed of your staff and their representations of your...

I am writing to express my heartfelt gratitude for the exceptional service provided by one of your staff members, Rania, at Starbucks Starbucks Marina ParkCity DT.

As a Malaysian residing and working in Brunei, I recently had to take a flight to Miri. Due to the border closing around 10 PM and the long queues, I decided to stay at the Marriott Hotel and spend some time at Starbucks Marina ParkCity DT on 21JUL24. It had been a long time since I visited a Starbucks, as there are not many in Brunei, and most Bruneian tend to go to Coffee Bean and Tea Leaf.

Rania was incredibly helpful and friendly during my visit. She willingly offered recommendations on what to eat/drink, provided honest opinions about several food items, and assisted me with a smile, making me feel valued and welcomed. Her ability to answer all my questions with such enthusiasm and professionalism truly stood out.

I wanted to give a special shout-out to Rania for her outstanding service. Employees like her are a great asset to Starbucks, and I hope you continue to have more staff...