ZUS Coffee - IOI Conezion Putrajaya — Restaurant in Sepang

I usually order 4( 3 shots) espresso for take away but the weight of each espresso is inconsistent. Sometimes they only give 2 shots instead of 3 shots. It's a little frustrating because it's take away and I find out at home then I have to request refund for such minor mistakes. Coffee is actually very good not like the burnt to ash coffee of Starbucks. I prefer Zus for its quality, the occasional mistakes doesn't bother to the point of not revisiting. I hope they can get consistent with the amount of coffee in the espresso, e.g. 80g, 100g, 120g, lowest I've gotten was 67g. Also the concentration of coffee is inconsistent. How can I tell? I pour the same amount of milk(125g) but sometimes it's darker other times it's very light, therefore espresso content of 40g isn't the same for each of my orders. This is just a feedback. Hope you can improve this. Thank you for...

Firstly they focus on online orders rather than offline and secondly the female employee kept me waiting at the order counter for more than five minutes ignoring my action of trying to order. She was a total racist and served me poorly just because I wasn't a local. When I came in after ordering and two locals ordered she immediately changed her attitude and rushed over to serve them and made their orders before I did. The most infuriating thing was that I dropped my bread on the floor and when I looked at her directly she didn't apologize or give me an apology, she just picked it up off the floor...

The male staff on the morning shift in the packaging area today showed an unpleasant expression after being asked to remove the drinks from the cup carrier and repackage them using a paper bag. In addition, when we requested straws and informed him of the quantity needed, he responded with offensive language directly to our face. Please take steps to improve your staff’s attitude and professionalism. If they feel they are not suited for the F&B industry, they should consider seeking...