I had reserved a table for Mother's Day dinner on 8 May at 6:30pm. The staff said a deposit of RM100 was required for booking a table at the dining hall (non-private room), which payment was transferred and proof of payment was sent to them on 7 May via WhatsApp, and the booking was confirmed by them.
Arrived on time per reservation and we were lead to our table but another family was occupying it, then they were lead to another table (warning sign of worse to come).
The staff handed us menus upon request. When we were ready to order, TWICE the manager/person-in-charge (presumably) told us to wait for our turn. Her excuse - all customers arrived at the same time and she'd take orders table by table in sequence (not taking orders according to which customers were ready, and no other staff was taking orders).
After taking our order, the manager informed that we'd have to wait for 45 minutes - 1 hour for the dishes to be served. She repeated that all customers arrived at the same time. Well, a deposit was already paid, we were already there, and our order was already taken. So we waited.
When there was no indication of the first dish to be served AFTER 1 hour upon asking the staff, my brother and his family left the restaurant as my nephew could wait no longer to have dinner despite already given snacks to munch and activities to do (understandable with little kids).
After approx. 10 minutes, I asked what time our order would be served. This time, the manager said to the effect "I told you that you have to wait. All customers arrived at the same time, it'll definitely take longer to be ready. Every dish needs time to be prepared - dish A needs to be steamed, dish B needs to be fried, etc etc etc." Well, it's a Chinese restaurant and nothing we ordered was meant to be served raw.
I could tolerate no more at this point, thus I proceeded to the cashier counter to tally the bill for the beverage we had and took my balance deposit. We left the restaurant about 8:15pm with hungry stomachs and an unforgettable Mother's Day incident. Needless to say, there won't be any future patronization with or recommendation for this restaurant.
Note: We observed that other customers were facing the same level of dissatisfaction and some weren't as tolerant in...
Read moreMy friend has been bragging about this restaurant for some time and has invited me to join him for meal there. Finally it happen. The restaurant is located in an area where finding a parking is near to impossible. However, the restaurant compound has any parking especially if you drive to the back of the restaurant. Parking is free. There are a few tables at the front if you would like to dine without the air conditioning. The main dining area is inside the restaurant with the comfort of air conditioning. Service was very prompt and helpful. Learn the restaurant fresh river prawn noodles is very good. We wanted to eat rice so we only order 3 dishes to go with the rice. Salted egg yolk prawn was good. The prawn size was decent and fresh. The friend French bean was crunchy and full of wok hei. The square taufoo with minche meat was normal but decent too. Overall I enjoy the meal. The total damages is 99.90 which is quite pricey. The restaurant also has a selection of fish and other dishes. I will come back again to try the other dishes. If you want easy parking and comfortable dining, especially with a groups, I will strongly recommend...
Read moreNice Chinese Food Restaurant with affordable price and big portion. But in lunch time (weekend especially saturday and sunday) is so crowded. Need to booking first - if you are coming with a big group, for 1 table (8-10 person) minimun charge 250RM. But we dont need booking if just come and order anything without any minimun purchase for 1 table. Mostly 1 table i see people order only white rice for 8-10 people and 3 main dish. But today we order a lot of different menu and wait for 45 almost 1 hour for all the dishes (almost 50 people - include kids). Here’s the BOOK MENU but not all the pages , hope it can help you to choose what you want to order before at home, so you don’t need to waste time just thinking what to order, because 1 table they only give you 1 book menu. There’s also 3 place, indoor (with AC), outdoor ( with roof covering), and Private room (for small event family) up to 15 people or 20...
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