Sushi Factory — Restaurant in Baja California

This place is horrible! I don’t ever write reviews that often, but for sure here sucks!!! Our food took 45 min to get to our table drinks 20min (I had to reminded them about us) I order a beer and a glass of wine his answer “They are opening the bottle” my wife was like “were at the store?” guy was unbelievably careless, Our drinks arrived my wife told me “My glass smells bad” I thought she was being dramatic, but she was right! The glass smelled like old food and instead of maybe I don’t know hurry ? It took them like 8 min to pour that wine into a clean one, at this point I was wondering if they even had clean glasses available. And the worst part was the food OMG !!! Horrible I saw someone posting a picture of their bad tostadas , I swear that was not fresh nasty, soup was just salty water with particles of vegetables and noddles, the bowl of what they called ribeye is not ribeye, rice was mushy and without flavor, and then surprise!! 70$ Dlls Worst food in TJ I have eaten in more humble places were food is infinitely better. Worst thing about this experience is that I woke up with a stomachache, I swear that’s why I’m writing this bad review and I’m glad up to some point that I’m not the only one other people are complaining about this I don’t know why management does not gives a damn they just feed people hoping only 3 out of 10 get sick. Hate...

I wanted to share some feedback from my recent dining experience at your establishment. First and foremost, I must commend you on the quality of your food—it was delicious and fairly priced, making it a great value.

However, I feel compelled to mention an area where there's room for improvement: customer service. While the overall experience was positive, I noticed some inconsistencies in the attentiveness and friendliness of the staff. Enhancing customer service could elevate the dining experience even further and ensure guests feel truly valued and cared for.

Overall, your restaurant offers a solid dining experience with excellent food at reasonable prices. With a bit of attention to improving customer service, I'm confident it will become an even more popular destination for sushi lovers like myself.

Thank you for your attention to this feedback. I look forward to...

A nice and super busy Sushi Restaurant located inside Plaza Chapultepec, the service was great and the restaurant looks clean, the food is presented nicely but lacks flavor, some of the stuff we ordered today wasn't pleasant to the palate, we told the manager and he said he would bring it up to their chefs. Well, out of 8 different plates we tried, only one was tasty and worth recommending, all others were pretty bland, the spring rolls were fully loaded with Philadelphia cheese, we couldn't even taste the shrimp, we walked out very disappointed and really wouldn't come back. And for sure wouldn't recommend you to eat there. Thank you for...