The Moongate — Restaurant in Cancún

The Moongate at Hyatt Ziva is a great place for a dinner show and delicious desserts.

We made a dinner reservation for the hibachi performance and were not disappointed. When we arrived, we were quickly served to our table and our waiters were very friendly. Our chef, Antonio, put on an impressive performance, tossing knives and spatulas around before he lit up the grill with fire. He then cooked our fried rice in front of us while we were served miso soup and small sushi bites. I have a seafood allergy, and the chef was sure not to cross-contaminate, cooking my meat first before the others. The miso soup was a lovely starter. It was not too salty (which is often the main problem for most miso soups. The sushi bites were not spectacular (granted, mine were vegetarian.) As for the main course, my fried rice was tasty, but greasier than I would have liked. The grilled chicken and steak, on the other hand, were delicious. The grilled veggies on the side were also very flavorful. The dessert. This is what earned The Moongate its 4 stars. We ordered the lava cake and matcha cheesecake and I still dream about the lava cake. This dessert tasted as amazing as it looked. I could taste that they used Mexican chocolate for the cake because it was unlike any other lava cake I've had. The ice cream on top was so creamy, light, and paired perfectly with the rich cake. The matcha cheesecake was a completely different kind of mouthwatering dessert. It was paired with granny smith apples on the side to cut the creaminess. The matcha was subtle but the cheesecake overall was phenomenal.

Overall, this restaurant has good service, a great hibachi performance, above average meat, and unforgettable desserts. If it were not for the full experience of the hibachi performance, the beautiful interior of the restaurant, the friendly service, and those fantastic desserts, The Moongate may have just earned 3...

Review is for the Asian cuisine menu at the table: Service is impeccable by Jose, food was not made How it was Described on the menu. The salmon kiro didn't Have any mint or ikura, couldn't taste any sweet miso, it was really just salmon and Daikon, some pieces didn't have the daikon.

Spicy tuna roll wasn't Spicy at all. Luckily they had a jalapeno/Serrano Marinated chilies and it went great with it. (Something I asked for)

Serranito was disappointing, it was really warm and lacked care in plating and quality of the slices.

Pork belly buns was slightly soggy on the bottoms, pork belly was really thin. Otherwise good flavor.

Ramen was good for the kids. Broth needs more flavor depth, tasted slightly watered down. But ingredients were pretty good. Decent dish if you need a hangover cure here. The meat Sliced in it looked like ham.

Miso wings (2pc) were good. Over fried so they were hard and difficult to chew. Flavor tasted more like teriyaki glaze. Would be good for kids and served with rice since they're super flavorful

Tuna tartare was very sad. It was made with rice and It didn't list rice. It was also drenched in sweet chili sauce(the same people use for fried egg rolls) like really drenched. I couldn't eat it. Ask for it without the sauce. Soy, lime, and Wasabi would be fine with it. Maybe some sesame oil.

Miso soup was really good. I enjoyed that.

I have their hibachi grill this Friday so I'm going to...

Spanish) Las reservas de nuestro restaurante están programadas para abrir a las 5 en punto, por lo que todos llegaron ordenadamente de acuerdo con el código de vestimenta y se sentaron, pero parece que se recibieron 4 equipos al mismo tiempo. Sin embargo, había tres chefs y ambos clientes eran familias blancas. Comenzó a servirse la comida, pero no dijimos quién era nuestro chef, y parecía que dos de los miembros de nuestra familia estaban a cargo del chef derecho y los otros dos estaban a cargo del chef izquierdo. Los chefs montaron un espectáculo dedicado a las familias blancas y nos ignoraron por completo. Por supuesto, les di comida, pero me sentí completamente mal. Pagamos por el mismo paquete, y dimos propina incluso si tomamos una copa aquí en el hotel. No sé si fue porque otros asiáticos no dieron consejos, pero fue una experiencia que realmente se sintió ignorada. Nos quedaremos 4 noches y 5 días, pero se espera que sea difícil comer más de una vez (porque es un sistema de reserva), y la calidad no es buena entre los Hibachi que he comido hasta ahora. En particular, sabrás el nivel de este lugar tan pronto como recibas las 3 piezas de sushi. Prefiero cenar en otro restaurante.

(Korean) 우리 식당 예약이 5시 오픈시간으로 되어있어 모두 깔끔하게 드레스코드에 맞춰 도착했고 자리에 앉았는데 같은 시간에 4팀을 받은것으로 보인다. 하지만 chef는 3명 이었고 양쪽 모두 손님은 백인 가족들이었다. 음식 서빙은 시작되었지만 우리 담당 chef는 누구인지 알려주지 않았고 우리 가족중 두명은 오른쪽 chef, 나머지 두명은 왼쪽 chef가 담당하는 듯 보였다. Chef들은 백인 가족들에게만 전념하여 쇼를 하였고 우리는 완전 개무시였다. 물론 음식은 줬지만 기분은 완전 나빴다. 똑같은 팩키지로 돈을 냈고, 이곳 호텔에서 음료수 한잔을 마시더라도 팁을 준 우리다. 다른 아시아인들에게서 팁이 나오지 않아서 그랬는지는 몰라도 이건 진짜 개무시한다고 느끼는 경험이었다. 우리는 4박5일을 머무르지만 한번 이상 먹기는 힘들 것으로 예상되며(예약제이기때문에) 내가 그동안 먹은 Hibachi중에 퀄러티가 좋지도 않다. 특히 스시라고 주는 3pcs는 받는순간 이곳의 수준을 알 수 일을 것이다. 차라리 다른 식당에서 저녁 먹기를 추천한다.

(English) Our restaurant reservation was set at 5 o'clock, so our family arrived at right time with the dress code properly. There were other 3 groups reservated and sat all together in long Hibachi table. When chefs prepared the cook,however, there were only three chefs even 4 groups of customer there. Our both side of groups were white. Food serving started, but none of chefs were in front of us, and nobody informed us who was our chef. It seemed that two of our family members were taken care of right one and the other two were left chef. Both of chef put on a show dedicated to white groups each side of us, and we were completely ignored. Of course, they served us food, but I felt completely bad. I felt exactly RACISM in Cancun, Mexico. We paid for the same trip package like others, and we gave tips even if we had a bottle of water at the hotel. I don't know if it was because other Asians didn't give tips enough to them, but it was a really disrespectful experience. We stay here for 5 days, but it will be hard to try this Hibachi at Moongate more than once because it should be made reservation. The quality of food is not good among the Hibachi I have eaten so far. In particular, you will figure it out the level of this place as soon as you receive the 3 pieces of sushi. I would rather have dinner at...