El Timón De Cancún — Restaurant in Cancún

We came for the great reviews, unfortunately we experienced the complete opposite. Incoming long review but let me point out all the wrongs so that this can be fixed for the future. The kid waiter only attended us a total of 2 times, when ordering and when giving us our drinks, never came back to our table to ask how things were going. We ordered a ceviche with any sauce it may have on the side. Shrimp came on a separate plate, whole, and completely plain. Did not come with any lemon or lime or chips to go with it, and when asked to have some, a different waiter hesitated and never brought them. We had to go up to the bar to ask for some limes and ration the chips we had from the initial complimentary chips and salsa. We asked for a side of chiles torreados when ordering to accompany my dad's fajitas, waiter was like it doesn't come with that plate. Sir, that's why we asked for a side. Those never came. My rice was cold but I was already fed up I just ate it, at least it tasted good. Mom had to get up to find someone to attend us and the manager came to see what all the issues were. Instead of apologizing, the waiter kid kept insisting he did no wrong. When we brought up the chiles torreados, he insisted that he saw it on his plate when it was in the kitchen, but he didn't even bring the food. Basically kept calling us liars. Manager says okay well make it up to keep the customer happy. He says he would discount the plate. Offered dessert, we declined dessert because we were already uncomfortable and didnt want another reason to still be here. Here comes the bill. Nothing discounted. We told the manager what happened with the discount? He says that he never said he would discount the plate and that's why he offered dessert. We, of course after all this mess, insisted he kept his word. He ended up doing it but not before giving that "ugh" look. Long story short, service sucked. Food was mid at best. What we experienced was not at all like the great reviews...

BEWARE! They charge 30% tips automatically without telling. If standard 30% tip/service charge is added, it should be stated in the check. HOWEVER, it was NOT in there. And we were not a big party, we were only 2 people. The server didn’t even let us know about 30%tips until we claimed when we noticed the price in the check and the receipt was very different! He was trying to convince us saying 30% tips automatically charged for every customers in the area (which is a lie; we went to the restaurant right next door last night, and we chose the percentage of tips on our own!). They do it only to tourist all the time in Cancun?? So disappointed at Cancun Mexico and the server/restaurant!

The overall service and food were bad as well. I was under the pressure that I needed to order something more expensive food. (Maybe this is why the server tipped himself 30% using my credit card!) The chip was chewy/ soaked in humidity, and other dishes were kind of “so so”, “not too bad” level.

I just read someone’s review about a server complained the customer about tipping not enough, and you, owner replied that tipping is 100% optional!! Owner confirmed that I got scammed by one of your server! You must educate your servers! How are you going to get my money back?! My tip is ZERO!!! And you guys ruined my vacation! Need your response, not...

Sunday 4ish dining experience - frequent travelers. Waiter (portly short gentleman) was new (indicated 2nd day) and his lack of training really showed. He struggled with taking the order, using the computer and later lied the tip is minimum 15% of total but when he handed me the card machine I could input whatever figure I wanted (opted to leave cash). Unfortunate, as a management team was hanging around and put minimum effort in helping him or reading the room of disappointment and frustration of patrons (not the only table growing impatient). Everything was slow - drinks, entree, check. Evidence - ice was 1/5 cup melted to water when it arrived at the table to pour in my Cuba Libre. Keep in mind - I requested my drinks without ice 2x but ignored by this waiter. Bait & Switch - Sold a Coco drink in a coconut and told about 15 minutes later it will be in a regular cup as no coconuts. Avoid ordering shrimp anything whether empanada or burrito as simply inedible. The one favorable item was the local fish (can't remember name) empanada was tasty. The partial view of water is nice in the open seating dining area but, maybe better experience with a different waiter.

I would not recommend due to service, and lackluster food at this establishment. Reviews are deceptive as it was...