Alma Jalisco — Restaurant in Jalisco

A few days ago, my partner and I wanted to celebrate our second anniversary, and we chose this place, which at first glance promised a special evening. It’s worth mentioning that we didn’t have a reservation, but we decided to give it a try anyway.

When we got out of the elevator, a young hostess greeted us and asked if we had a reservation. We said no, and she told us the wait could be around 30 minutes — a reasonable time, we thought. However, it struck us as odd that she didn’t take our names or write anything down. After some time with no follow-up, I approached the main hostess — clearly the one in charge of reservations — to ask about the process or if there was a waiting list. She looked stressed and disorganized; she gave me no answer, didn’t take my name, and didn’t explain anything. Still, we decided to wait a bit longer; it was a special date, and we wanted to believe it would be worth it.

After about 45 minutes (a tolerable wait, if the service justified it), we were finally seated. To our surprise, we noticed there was enough space inside for at least thirty more people. That was when our first frustration began — the lack of organization was unjustifiable.

The servers, to their credit, were polite and attentive at first. They offered coat racks and even brought a vase for our flowers, details that are always appreciated. The restaurant has a beautiful view of the cathedral and an interesting concept, though it feels overly generic — aesthetically pleasing, yes, but lacking personality.

When it came time to order, my partner asked for birria, and I ordered carne en su jugo. We waited for more than an hour and twenty minutes. When the dishes finally arrived, both were cold. My partner asked for hers to be reheated and had to wait even longer.

As for my meal, it was disappointing from the first bite. The meat was poorly cooked — tough, served as a whole piece, nearly raw, unseasoned, and hard to chew. At that point, I lost my appetite entirely. I told my partner that the place was beautiful but painfully inefficient: from the disorganized entry process to the disastrous execution of the dishes, everything reflected a lack of order and professionalism.

Only after I voiced my frustration aloud did the captain or manager finally react. Suddenly, the staff became attentive and started offering the kind of service one would expect from a restaurant of this level. Sadly, by then, the damage was done.

The night ended with a deep sense of disappointment — not only because of the literal bad taste left by the food, but also the figurative one left by an experience that should have been memorable, yet turned out frustrating.

The only redeeming element was the small serving of salsa and tortilla chips they offered at the beginning, which, in a place like this, says a lot.

In conclusion, this restaurant is a prime example of how a beautiful view and a well-designed space cannot make up for poor management, lack of organization, and the complete absence of culinary craft. A place with potential, yes — but entirely wasted by inexperience and...

Guadalajara has many nice restaurants, Alma Jalisco it's at the next level, opened it's doors just about a month ago, everything you can expect you'll find it here Their credo Promote the Jalisco crafts and arts, you can buy hand made items as well as the deco all hand made even the ceilings The bathrooms are as amazing and that should tell you about this place The cherry on top? The prices are so affordable, and yes the cuisine is "Para chuparse los dedos" Make your reservation to see one of Las Chivas games if the Chivas score a goal you'll get a free shot on the house So much to tell so you have to experience it to believe it Including the view from and outside the restaurant. We all know nothing can be perfect. We arrived on a Tuesday, it was half empty which we always appreciate that, however, the serving times were disappointing, one drink took over 10 minutes to arrive, seems another waiter took it to another table, they start us with a flavorful soup, our appetizer took over 20 to arrive then, total disaster, our main dishes kept taking longer, waiter Hector, an extremely nice waiter, came to our table twice to apologize, one of the dishes was sent back by other patrons, so we decided to stay with one of our 2 choices. From 20:15 our dinner almost ended at 22:00 but wait, what about dessert? Well yes it took an extra 10 minutes to arrive. Was the food worth it, yes and... Sometimes what we think was great meal could be spoiled by so many mishaps to their credit, they just opened a month ago, I wish then the best of luck and have no doubt it will become a great place...

Okay so it's my first time at this place, you take the elevator to 5to piso, and your greeted with 2 receptionist who let's you know that it's $300 pesos to get in the place they give you a rist band you enter a door were a huge bouncer stands, so granted those $300 pesos you are able to deduct as you order, i waited 30 minutes before I left the place, no one came to ask me about what I wanted no menú was given to me, they must of been 15 tables with 3 and 4 people at each table, and probably 3/4 of the tables were waiting for someone to wait on them, they have very beautiful views of Downtown Guadalajara other than that, don't waist your time and money, unfortunately I need to go back to spend my $300 pesos, they have from what I was able to witness, no staff, so if you're a tourist and you don't consume the amount you purchased that money stays with the restaurant, so I'm Back to the restaurant for breakfast, it's Saturday at 11am there's 3 tables with customers my waiter came 10 minutes later, I asked for a menu to find out how much things are, it took them another 10 minutes to bring me a physical menú, I ordered a cafe de oya, chilaquiles con arrachera, and a plate of fruit with cottage cheese, apparently the waiters must be cooking the food because they never come back to check if everything was ok, it took them another 20 minutes to bring my chilaquiles 🤦‍♂️ at this point I think I'll continue to be a customer downstairs were the real food and courtesy service is worth the price, in my opinion your paying for a view of the...