Café Versalles Puerto Vallarta — Restaurant in Jalisco

UPDATE: I have just downgraded the review from originally a nuanced (impo) 2 stars to 1 star because the owner seems to like to smear critical reviews with fake justifications for bad policy actions to discredit constructive criticism, instead of any form of self reflection: the owner lies about the incident, because he doesn't know at all who I am quite clearly and just makes it up, as I certainly did NOT eat carnitas at all (or anything else that comes remotely near something like that) in the place! Very bad business practice and a huge disappointment; I was expecting more of an agree to disagree kind of reaction, for which I would have had all the respect.

Original review: In general I think it is an average place, nothing really special to be honest. Had a coffee there and it is was fine, but there are better places for better coffee, so not really impressed. I have to say they do have comfortable seats. However, when we asked for the wifi password, we got an excuse that wifi was not good and the waitress ended up not giving the password, which I found extremely odd. Then the second thing is that while I strongly believe that every cafeteria has the right to set its own policies, BUT I personally do NOT like places that have the policy of consuming any items you are already carrying yourself, while consuming the venue's products as well (and I strongly believe this is a very ill-advised policy, doing more damage to the customer experience than doing any marginal good). I think it is horrible service and forces the staff to complain to customers about it while plenty other (coffee) places function just fine AND have a much better, welcoming customer experience and atmosphere because they don't complain about this stuff. Creating unnecessary friction with customers should be avoided as much as possible, and having such policy will achieve the opposite. So I won't go as far as giving a 1 star, because in all fairness, the place overall isn't that bad either (even though I think reviewers giving 5 starts are overrating the place impo), but that policy is just ill-advised and staff actually enforcing is even worse. So I would strongly suggest to get rid of that policy OR instruct staff to ONLY bother truly bad offenders about it (like a group of 10 people that bring their own complete meals and start eating there, then not even order any item from the cafetaria... in such an extreme scenario I imagine it could be justified to enforce...

My boyfriend and I decided to try out this place as we were visiting Puerto Vallarta, his home town, for about 10 days. It’s honestly such a gem and we’ve enjoyed everything about this cute cafe. To start, the decor was cute and the chairs were super comfy. The staff (unfortunately i didn’t get their names but it was always a woman and a teenage boy) were very friendly. Every single dish my boyfriend and I got was really delicious (he really only got the club but i tried a couple of the breakfast options). The coffee was also good and always came out really quickly. The food took a little bit longer but not long enough that it was bothersome. To top it off the music they played was impeccable in my opinion. I can’t recommend this place enough 🤍

(The only thing that would’ve made it absolutely perfect is if they would add another tortilla or two as the tortillas are on the...

They have a coffee on the menu called café de olla, but it's just regular drip coffee, not the traditional spiced version, which was really disappointing. The mango strawberry smoothie didn’t taste like mango at all, and the food was terrible. We ordered waffles with seasonal fruit, but the "seasonal fruit" was old and dried out. The uovos al forno o were extremely greasy.

The service was also very poor. I was so frustrated that I just wanted to get out of there. They never brought me the bill, and I wasn’t even given a receipt—just told an amount to pay. I suspect I was overcharged, but at that point, I was so disappointed I just paid and left.

It's awful to start the day with bad coffee, bad service, and bad food. I absolutely do not recommend this place. It looks much better on Instagram than it...