Maison Artemisia — Restaurant in Mexico City

I had a deeply disappointing and concerning experience at this establishment. From the moment we arrived, the bartenders were noticeably rude, and their behavior worsened when they realized we were American. One bartender in particular, a man with tattoos, was especially disrespectful. After experiencing such unprofessional treatment, we decided to pay and leave. However, I quickly noticed that I had been deliberately overcharged. When I pointed it out, the bartender became even more hostile, making inappropriate comments. The situation escalated further when someone from the bar followed us outside, which felt incredibly unsettling and unprofessional. To make matters worse, after already being overcharged, I later discovered an unauthorized charge of $200 on my card. This was clearly an intentional attempt to take advantage of customers. I had to contact my bank to dispute the charge and secure a refund. This experience was not just unpleasant, it was unethical and potentially dangerous. I strongly urge management to address these issues, and I advise others to be extremely cautious when visiting this bar. Overcharging and fraudulent charges are serious offenses, and no customer should ever be treated this way.

Response to owners response:

Your entire reply is a fabrication, and I appreciate the chance to clarify for anyone reading. First, I did not arrive with a "party of four." There were other guests we conversed with while there, but at no point did I consent to cover drinks for strangers. Any competent establishment should confirm who is responsible for which orders before combining bills, not after the fact. Adding drinks to a customer’s tab without their consent is, frankly, unprofessional and irresponsible.

Second, I did not insult or threaten anyone, nor did I challenge anyone to a fight nor was I "asked to leave." I left of my own accord once it was clear your staff preferred confrontation over resolution. The attempt to twist this narrative into one of aggression is a transparent way to deflect from your team’s failure to manage a simple billing question with even basic courtesy.

Third, the irony of attempting to discredit me by implying I lack education is almost amusing. I assure you I’m likely one of the more well educated guests to have stepped foot in your bar, and this exchange only further demonstrates the absence of professionalism or accountability in how you choose to manage your business and respond to legitimate criticism.

To anyone reading: I encourage you to consider the tone and contradictions in the owner’s response before deciding whether this is a place deserving of your trust, your time,...

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