The Palm — Restaurant in Mexico City

Visited twice, once on Christmas Eve to treat myself. That visit I ordered the prime rib, rare. Mere moments after I ordered, the server quickly returned to inform me that the chef did not have enough prime rib that was rare to offer, but could perhaps offer medium rare. Would that be okay?? How about THAT for care of service, food, and customer satisfaction??!! Most places would not have given any thought of the difference and just served it. Many others don’t even know or care. It was exactly as described and delicious. In the meantime I had the signature Palm salad with hearts of palm. A bit heavy on the dressing, but very flavorful with great texture. I opted for the classic mashed potatoes and they of course paired well with the beef. The sommelier helped me choose a nice red to accompany. I finished with the crème brûlée for a fully stuffed and appreciative dining experience.

My earlier experience led me to return for what many have claimed as the best burger in Mexico City. I’ve been trying hamburgers around town and thought I should give The Palm Waygu burger a try. First of all, it is huge!! Much larger than expected even from the photos. It is also quite rich due to the Waygu, so this is EASILY a two person burger! It was cooked to my order, medium rare and delivered maybe a bit past that. Still juicy and not dry. The bun was very fresh and just lightly grilled to provide a good base for the burger. I cut my burger in half and tried it without garnish first to enjoy the Waygu. The other side I dressed with the supplied lettuce, tomato, and dill pickles. The table was supplied with normal commercial ketchup, mayonnaise, and mustard. The burger really needed nothing, but a house made flavorful sauce or aioli would’ve been a nice addition. The sommelier came to my rescue, again, with a couple of nice reds to go with the rich beef. The burger comes with a side of fries and these were just a bit undercooked, which was surprising for as well timed as my other dishes. I tried, but could not finish my burger, it was just too much. I ordered a scoop of chocolate house made ice cream to finish. I would be interested in trying or even comparing (with friends!) the regular Palm hamburger with the Palm Waygu burger, sometime.

Service on both visits was exceptional from the moment I walked in. Let me add that I was somewhat underdressed on both occasions, as I’m traveling, but was treated with utmost care. It may look stuffy from the outside but my experiences were both very warm and professional. Two servers even recognized me from my previous visit and greeted me. The Palm is expensive in any location, but I feel that the food and service met the price charged on both occasions, especially...

Good, but not kid friendly.

We really like the food here, it’s reliable and excellent American steakhouse food. The service is quite good as well. I’m taking a star off because they won’t let you sit on the lovely outdoor terrace if you have kids.

It’s pretty ridiculous in my mind that this place would rather cater to a few smokers than to families…especially since we said we didn’t care and just wanted to sit out there, having specifically reserved an outdoor table.

The restaurant did some good things to make up for our frustration, and our kids love the food so maybe we’ll go back…but I’d honestly suggest just picking one of the many other lovely restaurants around the area that have nice outdoor seating and welcome families with open arms instead...

Let me give my feedback the bread service came with packets of butter considering the venue and the type of restaurant really cheapened the experience. It does not match with the level of restaurant the crab cake was good the steak was cooked well the Bernaise sauce I ordered was the saddest excuse for Bernaise I have ever seen it was thick like mayonnaise and on the verge of splitting and showing signs of seperation. The mac and cheese I ordered was the best dish on the menu. My wife is vegetarian and they offered to make her a pasta alla olio which is a nice dish of oil, garlic and chili flakes sometimes with parmesan this was literally pasta and oil. This was a huge disappointment I'm sure they could have made...