Mandala Society — Restaurant in Marrakesh Prefecture

Terrible experience. Avoid if you’re looking for courtesy and professionalism.

I was deeply disappointed by this restaurant, especially after being drawn in by glowing reviews that, in hindsight, are highly misleading.

I booked a table for myself and my family at 4:00 PM through the website. I received an email confirming that the request had been received, but stating that we needed to wait for final confirmation. We waited patiently all afternoon, until finally at 8:15 PM—right before dinner time—we received the confirmation. Despite the short notice, we rushed to the restaurant.

Upon arrival, the staff at the entrance were friendly and asked whether we preferred to sit inside or on the rooftop. I had already requested the terrace via email, and given the heat, we were happy to confirm. But once we got upstairs, we were met by a woman—presumably the owner—with a cold and dismissive attitude, who, without so much as a greeting, ordered us to go back downstairs, even though there were free tables available.

I politely tried to explain the situation: the booking, the long wait, the terrace request. But with arrogance and rudeness, she insisted that “it wasn’t possible” and dismissed us with obvious indifference.

So we sat inside, directly in front of a freezing blast of air conditioning, which was unbearable. After a few minutes, we decided to leave, forced to find a last-minute alternative.

In conclusion: in all my years of dining out, I’ve rarely encountered such rudeness and such a lack of hospitality. That woman represents the very opposite of what a good restaurateur should be: lacking empathy, rude, and clearly unconcerned with her guests’ well-being.

If you’re looking for warmth, respect, and professionalism, I strongly suggest you take your time and...

Greetings, I held a position at Mandala Society Marrakech as a waiter for a duration exceeding four months. Reflecting upon my tenure at Mandala, I find solace in the camaraderie shared among the staff. As an employee, my interactions with fellow colleagues were the highlight of my experience. Regrettably, the managerial approach of the establishment often left much to be desired. Instances of tardiness were met with less-than-welcoming reception, and the learning process that accompanies mistakes seemed disregarded. Furthermore, the requirement to arrive early each morning was accompanied by the absence of breakfast, a contrast to the sight of the manager indulging in his own morning repast while assigning tasks. The quality of the lunch provided, and the food we were given at lunch were terrible. And he made us smile and treat the client as kings, while he treat us like slaves , and also he's fake with clients too ... . Seeing clients spending their money there knowing you don't sell them good stuff. It's scam. You have to learn You must be human before manager even if there not good conditions be good as you said many times. You told me that the reason why you told me to go because of the improvement.And I want to tell you that you should improve yourself firstly. And Thanks for the juice you gave me yesterday. Therefore If the owners of the restaurant know what is going on in their shop and remain silent, then I do not wish the best for that place only way to improve things it's to expose...

I really don't get it why this place is so high rated. I carefully pick and choose the places we eat when on holiday and first time we got there they were full and we booked for next day. When we got there they first said they won't be able to sit us on the rooftop but 5 mins later they said "for you we will open the rooftop" when our booking was made for the outside in the first place. And then all started, 15 min for ordering, another 20 for coffees and another 20 for the breakfast board. As she brought the food, a small piece of apple felt of the board on the tray and the waitress literally grabbed the board with one hand and with the other she took the apple and put it in her mouth in front of us, I have never in my life seen this in a restaurant. Anyway, the food was completely worng, we ordered the salty board and got the sweet board. She took the board back to change it but left the eggs on the table, 15 minutes later she brought the board back but the eggs were already ice cold but I had to actually ask her if she seriously thinks I will eat the cold eggs. She brought new eggs but forgot to bring bread and although ive asked for bread twice I never got it. So, service was simply terrible but not even the food wasn't good. Two eggs tasteless omelette, couple of avocado toasts, the worst hummus ever had and they filled uo the board with sliced apple £20. That's a scam, its more expensive than UK. Worst place we've eaten...