Herboristerie Lamlih — Local services in Marrakesh Prefecture

If you're reading this, it's probably too late and you've already been ripped off. You can try to file a dispute with your credit card company, but he will provide the signature receipt and that will be that. Your next move should be to file a complaint with Visa/Mastercard. They will open an investigation. Your best hope is that enough people complain about him that the merchant accounts drop him as a client. And/or he evolves his business practices to remove all deception and he's honest and transparent with his product. Your next move should be to complain to the ministry of tourism at cons.morocco at gmail dot com.

It's infuriating enough to never want to return to Morocco. If possible, consider Tunisia instead.

1. It's intoxicating and dizzying and he takes full advantage of that. Shoving soaps and tea and spices in your face with stories and demoing "real" saffron.

2. Everything is priced in dirham per gram. At some point, after you object to the ungodly high price, he will say something about it being priced in euros which directly contradicts the posted prices. You will not be given an opportunity to see the breakdown of how much you're being charged per item. He verbally tells someone with a calculator how much to charge you, rounding up. Unless you speak Arabic, you won't know what he's telling that person. after I weighed everything I brought home and estimated the cost according to a photo posted here on Trip Advisor, I was mysteriously charged $160 more than the items I purchased.

3. Some spices are ground and some are whole. If it's whole, he'll grind it up and if you decide you don't want it, he'll tell you you HAVE to buy it. Also, don't buy the whole cardamom. He will grind it up, leaving you with unusable chards of cardamom pod mixed in with the seed powder. You'll be charged for it all, although you'll only be able to use a third of it.

4. He may push the ras el hanout and will say he makes a special mix "just for you" where he throws in cheaper spices and charges you for the more expensive ras el hanout weight. Essentially weighing down an already expensive mix. Also, it is displayed in whole spice form, so it's hard to gauge the weight with the large volume. I asked for 100 grams. He ground 1087 grams and forced me to buy all of it.

5. you may try to dispute the charge (or partial charge) with the credit card company, but since he doesn't give you a...

This is the receipt I got after demanding it for overpriced spice and other goods I didn't receive as it seems. When they were weighting things, the seller was telling me: oh this is gift instead of 70g, I give it to you for 50g. For example the Ra's el hanout Spice I got for 50g should be 40 drh (800drh/kg) The total value of the things I bought wouldn't be more than 30euro, taking into consideration the overpriced amlou- for 400g I paid 200 drh- which the the marketing price of a kg. Long story short. After taking a bit of time to reconsider on the matter we went to confront them to give us the right pricing to the products and the extra money back. The seller was nowhere to be found, the cushier girl- which was doing the pricing with him was playing innocent trying to reach the seller on the phone. I had paid 200drh cash, and 400drh with card. They gave me back the 200cash and a cancelled transaction ticket for the card- ofc didn't receive a dime back. After we were standing for two minutes out of the shop, checking my bank account on the phone, the "boss" came and starting assaulting my moroccan companion in Arabic, being verbally and physically provocative. Saying you took the money back, the matter is over go away from my store, while approaching very hostile and refusing to talk to me on English. - we were both very patient and rational while talking about the matter. Shameless scammers,...

I was on a private tour and my tour guide brought me to this shop and abandoned me to the wiles of the unscrupulous, manipulative, and ultimately abusive shopkeepers. There are plenty of other places to get spices where they do not rob you. I wanted a small amount of the teas and spices I bought. A warning sign was that they took out huge (bigger than gallon sized) bags. They used huge scoops. I said, "I want have that much", they ignored me, wrapped it up, and said, "Lasts long time." I was wanting to spend maybe $50-$60. They scaled and added it up and asked for my credit card. It wasn't until after I signed it that I realized how much they charged me, since I was not familiar with dirhams and they did it all so fast so that I couldn't or wouldn't understand what they were doing. When I realized it was actually like $260 I went back to try to dispute it. They dismissed me and refused to provide an itemized receipt of show me anything. It was a bad experience my first day in Merrakech. I have disputed the credit card charge since getting home and written a review for my tour guide cautioning others and I sent my guide a WhatsApp message about the experience. It's okay to get away with overcharging tourists slightly, that's expected. But when it's five or more times what people are wanting or expecting to pay,...