La Trattoria Ferilli’s Uptown — Restaurant in Amsterdam

To me dining in a restaurant should be an experience. In the end I can also cook a pasta at home, but you pay for the service and the atmosphere. Unfortunately it was experienced by me and my company as rude, hurried and a distant service. This completely overshadowed the good food. When we arrived we had to wait 5 minutes until someone came to help us. Then we had to wait till our table was ready, which can happen, but we were already waiting for almost 10 minutes. When at the table they didn’t ask for our coats, that is also okay, but it’s just a small detail that you can pay attention to as HOSTESS. When ordering drinks I asked for a glass of tapwater (as a Dutch person I refuse to pay €6 for a bottle of water which i won’t drink completely lol). The waiter pretended to not hear me and asked if i wanted a bottle. The other time after dinner I asked it again and he again, asked if i wanted a bottle. Just accept that i want tap water :) When making a joke with another waiter about the cocktail he acted rude and wanted to get away as fast as possible. You don’t have to laugh but just be polite? The food was good, however we informed the restaurant it was a birthday dinner and they didn’t do anything to make it a special occasion. We ordered salmon which was good and the tartufo which was very blend. Please improve this dish as it is a popular dish and should be up to standard. Again, service was bad, as a hospitality employee myself I always try to deliver the best experience to my customers. Please learn to do the same or hire different personnel! I have been here three times before, enjoyed the food, was bothered...

I must say, my recent dining experience at Ferillis in Amsterdam left me both delighted and slightly puzzled. As usual, the food was exquisite. However, it was the service on this warm spring evening that left much to be desired. KEEP READING WHAT HAPPENED speaks volumes about the commitment to quality at Ferillis

Seated on the terrace, we eagerly anticipated a smooth dining experience, only to find ourselves facing a series of hiccups throughout the evening. From receiving incorrect drink orders multiple times to being approached with inquiries about items we hadn't even requested, it was evident that the service was struggling to keep up with the demands of the evening.

Despite these challenges, when it came time to settle the bill and leave a gratuity, we were met with a surprising response from the manager. Rather than accepting our tip, she graciously declined, citing that the service provided did not meet the standards they strive to uphold. This unexpected act of integrity and accountability truly impressed me.

While the service may have faltered on this particular occasion, the professionalism displayed by the manager in acknowledging and addressing the issue speaks volumes about the commitment to quality at Ferillis. It's not often that you encounter such honesty and humility in the hospitality industry, and for that reason alone, I felt compelled to share my experience in this review and give 5 STARS.

I have no doubt that future visits will only exceed expectations. thanks to...

One of the worst restaurant experiences of my life. Even with a reservation when we arrived they were confused to where to seat us so they walked us around upstairs then downstairs looking for a table. Also, DO NOT try the Carbonara. I have ordered it with my partner. It was the worst Carbonara I ate in my life. It was swimming in raw eggs literally. The waiters AND the manager continued to ignore us for some reason while we were waiting multiple times for +30 minutes each time. They still had the audacity to charge us 40 euros for bread and coke after the great experience there. This was the most overpriced and the least value of a meal I have ever had in my life.

The waiter ran after me outside while I smoked a cigarette after complaining about the food to ask me to pay the bill for the "bread" that we ate....