I would like to start off that my fiancé is from The Netherlands and speaks Dutch, so it wasn’t a language issue. I am writing the review in English as it will be readable by more people. If I was the owner of this establishment I would be re-training or re-hiring my waiting staff. My fiancé and I came here with the plan to have a couple cocktails and a bottle of two of wine with dinner. We got here at 4:30pm the front desk host let us know it would be 10 mins or so till we were seated (no problems here they were getting ready for dinner service). We were sat and ordered our first round of cocktails and water. This is when the service started to go downhill, cocktails come in a bout 5 mins (not bad) our bottle of water 10 mins later (weird) we then ordered an appetizer the waitress seemed upset that we weren’t ordering mains (we let her know we wanted to order appetizers first then we would order food) when the food was brought out no plates were brought out. We had to flag down the staff after 5 mins of waiting. When we could finally ask it seemed like a pain to bring us plates. The table beside us ordered champagne the waiter dropped off the bottle didn’t open it and practically ran away as they look at him in surprise and tried to flag him down. After waiting for a few mins for them to come back they decided to open it themselves (pop hits the roof and then my fiancé) honestly completely un-acceptable. The table then had to get up and ask for ice (they were also Dutch) waiter came back and gave them ice in cups!! Okay… or appetizer and drinks sat empty for for 25 mins waitress walked past multiple times looked at our table and walked away. We then decided that we would just order a main and leave, this took some time to come the waitress dropped it off and ran away, two tables left without eating as they tried to wave someone down but were unsuccessful. We get our steak it’s nearly blue rare supposed to be medium rare, we don’t complain as there is no point we don’t want to wait any longer, takes us 20 mins to flag down staff to pay. When we do no thank you nothing they just walk away the minute payment is completed. When we leave no thank you from the host, we even said have a great night to him he just looked up at us and looked back down. This total experience took 2 hours 30 mins 2 cocktails 1 glass of wine 1 appetizer 1 main. What we had planned to have 4+ cocktails and 2-3 appetizers while we waited and hour or so to get mains 1-2 bottles of wine with 2 mains. So the owner can do the math on how much money they lost while we also took up a table for the better part of 2 hours. This is a higher end establishment I expect higher end service.