Pasta O Plomo — Restaurant in Amsterdam

Absolutely appalling service – avoid at all costs

I ordered from Pasta o Plomo at 00:15, with an estimated delivery time of 00:45. The restaurant is 10 minutes from my house. Sounds simple enough, right? Wrong.

After 40 minutes of waiting, I contacted the restaurant to check the status. Twice, I was told the delivery guy was "3 minutes away" — pure fiction. When the order was already 30 minutes late, I finally received a call from the driver asking where my house was. He had gone to the completely wrong street, having decided to navigate by memory instead of using the delivery app. Ten minutes in the wrong direction.

At that point, I told him to cancel the order — he agreed and said he understood.

An hour later, the order was still not cancelled. Every time I called, I was met with a rude, aggressive chef or manager who shouted over me, interrupted constantly, made excuses about the "manager being on holiday" (what?), and ultimately refused to help before hanging up.

Eventually, the driver told me they “weren’t able to cancel” the order — a blatant lie. It became clear they had no intention of fixing anything. Just stall tactics and absurd excuses, all for a €20 order.

Dishonest, chaotic, and downright disrespectful. This place doesn’t deserve your money or your time....

I placed an order for a pizza at 01:43 AM. It was accepted and the estimated delivery time shown on UberEats was 01:55-02:15. I called them at least a dozen times and they picked up once around 02:30. The guy says the order will be delivered in another 15 mins. I am writing this at 03:05AM and as I am writing this, I get a call from them saying they will deliver in another 7 mins. An order for a single pizza that was accepted at 01:43 will apparently get delivered, if at all, at 03:15 AM. Why do they even run a night-time service if they can’t keep it up to the basic standards of decency? Also, strangely, I ordered from Pasta O Plomo, but both times the guy on the phone said, Pizza di Forti7, which is listed as a different restaurant on UberEats. So readers, be careful with both these listings. Never order from either of these places after 22:00. They just don’t care about your time,...

ordered through uber eats and wasn’t able to track the driver, which made this experience harder than it needed to be. when it hit the 10/15 minute mark past the eta i called the restaurant to which i was met with “it’s coming, lady!” this aaaalmost made me believe the negative reviews…however, it arrived eventually (25 minutes late) and was actually pretty delicious. wouldn’t particularly recommend but...