La Maru | Coffee & Bread — Restaurant in Haarlem

We stopped by for a quick cake on our way out of Haarlem. Ordered a basque cheese cake, ice tea, and the lime & poppy cake at the bar and sat down in the back. After what we thought was our order was served, a female server came by with a matcha ice tea and we told her we didn’t order it. She came back after checking at the bar and insisted that we had. So we accepted it. As we were finishing our food, this man comes over to ask if we are having the matcha ice tea and then says “you didn’t pay for that!” Rather aggressively. We told him that his wait staff insisted that we did. The female server came over immediately to tell him that it was on her and that we did indeed refuse it. He then continued to argue with her and involved us in it by saying “mistakes happen but..” implying we just took the food without paying for it. A rather sour end to what was a very nice day in Haarlem. Having worked for the service industry, I get that miscommunication does indeed happen. But the place was over 70% empty and there was no reason to be...

Very unfriendly staff- unfortunately the worst service experience for us in Haarlem so far.. ..

we went to this cafe a few months ago.. we live in Haarlem and wanted to try out this “new” / “hip” cafe spot..

most of the time, the young female staff seemed to be more busy interacting with their friends and colleagues, instead of focusing on the actual customers..

Before we decided to leave the venue, we thought it would be nice to return the tray with the mugs to a desk - to support the staff and reduce the work- load..

When we were about to return the tray with the mug, my partner asked one of the staff members where we could place the tray.. the female staff, however, did not even bother looking at him and just ignored him and his question..and continued chatting with her friends instead..

Haarlem has plentiful and amazing cafes, with amazing staff.. I would therefore recommend avoiding...

Though this place has a high review, our experience was totally unpleasant. The croissant that we got was dry, which is weird for a place that has bakery next to it and as part of the business. It took a very long time to receive our coffee; so slow service while it is not a busy place at all. And more important, it is not a good place to work the cellphone coverage is weak and their own guest wifi also is very weak and loads any pages hardly. We will give it another try later, and hope we have a different experience, but for now, I would not suggest this place especially if you want to get...