Ponzu Restaurant Utrecht – Sushi & Asian Cuisine — Restaurant in Utrecht

Attitude problem at restaurant manager. Other than that, ok food. Overpriced and slow service.

We went there to celebrate friend reunion of 3 people. We tried many all you ca eat restaurants in NL and Ponzu tried to outsell us with good quality of food. That you can order a dish per round. Need to wait until finish before other another. The wait is killing us. 20 mins to serve 1 dish which portion is small. We have to wait until we finish. Waiter come to get next order. Wait another 20 mins like a loop. We end up 3 dishes within 1 hr. With this process range - I can call it scam.

2 out of 3 dishes I order, it’s salad which contain vegetables and boiled schrimp top with chilli sause where you can buy it from supermarkets. 🥲 scam.

I almost order the soup but waiter said another table just ordered and they confirmed it’s disappointing. I was saved but waiters. Thank you.

The side dish you can always order which only bean and rice.

50 euro with many dishes that look like all you can eat (30-40eur and unlimited dishes).

Expensive. Long wait. And my stomach only filled with rice.

Sushi is super basic. You can have the same quality as takeway restaurants. I am serious.

Last part, the manager gave us attitude on stop. We booked the table for 2 weeks and they almost give us table on last minute. Not listen or even look at us where we want to complaint. At least to improve. Just use the hand to stop and talk to other customer. How rude.

Waiter are well trained and try to improve situation but Manager is …. Rude. Sorry with this price. Basic food and (very little...

We had dinner there to celebrate special moment because of the good review. We even booked the place 2 months in advanced with a note that we have something to celebrate. Then we went there with excitement and we got super random table. The manager couldn't help with anything according to the employee. The start was already 👎 . Then we ordered food that takes long. We were there for about 3 hours and only able to ordered 6 menu per person. It took about 25 mins per menu. It's just crazy long. I can imagine that the presentation probably what they focused on cause it's beautiful but please also count on the time. The food was okay (normal all you can eat seems better). So nothing special. I mean they sell it as a fine dining and I don't taste it. So it seems the fine dining is really focusing on the presentation.

Overall, this restaurant is just overrated, expensive, and please don't have a note on your website if you don't even consider it. I don't really recommend this place and definitely...

I recently visited Ponzu to celebrate a birthday, and overall, it was a great experience with a few areas for improvement. The food was undoubtedly the highlight of the evening. Everything we tried was made with high-quality ingredients and was well-seasoned. The menu offers a wide variety of choices. The presentation was also very appealing, adding to the overall dining experience.

However, the biggest downside was the waiting time between dishes. At Ponzu, you have to finish your current dish before ordering the next, and while this can help pace the meal, it also resulted in long delays. It sometimes took quite a while for a waiter to come back to take our next order, and with a full restaurant, this added to the overall wait time. It would be great if the staff could either check in more frequently or allow guests to pre-select a few dishes in advance.

I’d still recommend it for a special night out or celebration, especially if you’re not in a rush and want to enjoy a relaxed,...