Golden Garden Restaurant 金碧园海鲜烧腊 — Restaurant in Albert-Eden

One of the better Cantonese restaurants in central Auckland where you'll find delicacies like Golden Bit Stir fry (stir fried squid/scallop with Garlic sprouts) but the abysmally poor customer service overshadowed the great food its kitchen produces.

we ordered online (around 6pm) and did not receive a confirmation for about 20 minutes until we called, which was told it will be ready at about 6:39pm, and had to wait a further 40 minutes before i got the food I ordered. Despite repeatedly asking to chase up the order I was fob off by the staff, unwilling to follow up with the kitchen, making various excuses and no apology about the delay. I was made to feel that i was a nuisance to the staff despite being a paying customer spending $100+ at that specific instance and it was not unreasonable to feel annoyed at the situation where the order made ahead of time (before the dinner rush I might add) and had to wait a further 40 minutes.

I would be reluctant to spend another dime or recommend this establishment solely on ground to the atrocious customer service and the arrogancy of the front house staff, which is an absolute shame because the kitchen...

This place is terrible. If I could give -00000 I would. DO NOT COME HERE FOR FOOD. service was ok, did not understand me properly. But me and my partner came here for dinner… 1. they didn’t check for Covid passports ? 2. we ordered 2 meat (chicken and pork) on rice and sweet and sour pork on fried noodles. The chicken was bleeding still like I get the bone does have pink colour when cooked but it was bright red and still leaking, the rice was so stale too.. when we asked about the chicken THEY CHUCKED IN THE MICROWAVE… s&s pork with fried noodles It came with skinny hard noodles? Which I thought fried noodles meant soft fried noodles with veges but I guess I’m wrong anyway only took 1 bite out of each both plates and when we told we didn’t wanna eat anymore they still tried to charge us full but in the end only paid half which is a bloody rip. Felt so sick even after one fork full. So many other great restaurants around....

Update: Currently sitting inside the restaurant. We were looking at the menu and the woman rushed us to order because the staff were going to eat. Very rude, consider shutting down and not allowing customers to enter the restaurant if you are not willing to operate during your lunch time. Also, very noisy, staff shouting and when their kids come they scream. Can't recommend them anymore.

Used to come here, but not anymore after we noticed their hygiene practices. I think they do have a high rating, but after observing them in person I don't think it's accurate. If you order roast pork, roast duck, BBQ pork, or roast chicken, then you will notice them holding the meat with their hands without washing first. Then after they finish they just wipe their hands on a towel. I don't believe that is correct practice. However if you order something hot like fried rice, noodles, etc. then it...