McDonald's Balmoral — Restaurant in Albert-Eden

Today after 2 months going to maccas about 4 times a week grabing a coffee switching to black tea i decided to give an update from odering coffee explaining flat white with no froth to returning time and time again finally getting it right at the same time being very polite not giving the girls and managers a hard time, well why should i do that it does no good to be annoyed. You pay $5.00 for a medium and half the cup is froth and half coffee so in actual fact you are being overcharged by 50cents is that righr? well i dont think so if i wanted a cappuccino or latte i would ask?. So yes i changed to black tea to save the hassle of returing the coffee and explaing myself does it happen all the time maybe 60% of the time so i look at it this way why not enjoy your coffee or tea and thats what i did i changed it it stop some of the girls complaining and making remarks that you can hear them talking over the counter in the cafe area. The lady manager (indian) mostly managers breakfast opens and sometimes the guy (european) both these managers look after there customers and are very good at understanding and caring for there customers. There are days you get good overrall service and other days well lets say things do go wrong but you don't expect there moods to be given to you in there product and service. Well today i came in asked for the breakfast burger with the hashbrown asked for no tomato sauce and to change the bun to a muffin, i was on the understanding you could make it your own but i was wrong i did pay extra to change product it was a combo $18.00. Store was clean 3 people instore and steady Dthru. Customer Service was welcoming and polite taking your order. The problem was the product the back area girl ( must be regular breakfast staff as have observed her on breakfast.) slopped the breakfast burger in the box slanting on the side. Originally before getting the order i ask no tomato sauce but it came with bbq sauce as i did not realised i took it back and told the girl no sauce she was polite however when she told the backarea girl she came back that its bbq sauce not tomato sauce, i apologised and said i did not want any sauce as i get sick the girl was polite again in my order and went again to explain to the back order girl thats when i got it slopped over (messy). What upset me was that back area girl started telling the customer service girl off and it was rudely behaviour that you could hear her, she was only trying to give me the customer what i requested and paid for there was no need to snap at her. I saw the manager in the cafe explained and showed her the breakfast burger, i also told the manager the girl at the back did not have to be so rude to the girl up front. The manager apologised and spoke to the girl at the back. I did not want a replacement but that was not good behaviour in communication. Yes i know i could of gotten a sausage and egg muffin but it had no hashbrown yes i could of paid less but that was not recommended instead addons paying xtra, that ok too, as service up front was good. Grade 3 due to product delivery and the girl in the back area communication behaviour very poor. Hopefully the next visit will be different. Thankyou to the Manager and the girls on cutomer...

I recently had the misfortune of dining at the legendary McDonald's, where dreams go to die and cholesterol levels go to the moon. Buckle up, folks, because this review is going to be a wild ride through the underbelly of fast food mediocrity.

Ambiance: 1/5 Walking into McDonald's was like stepping into a time machine, but not in a good way. It felt like I was transported back to the '90s, minus the cool neon lights and with all the lingering smell of broken dreams and fryer oil. The decor screamed "we gave up," and the sticky floors added a charming touch of "we haven't cleaned since the Clinton administration." It was like a haunted house, but instead of ghosts, there were just sad-looking burgers.

Service: 1/5 The service was slower than a sloth on a Sunday afternoon. I waited in line for what felt like an eternity, only to be greeted by a cashier who looked like they’d rather be anywhere else, including the dentist's office for a root canal. Their enthusiasm was as contagious as a dead battery, and their speed rivaled that of a snail in a marathon. I swear, by the time I got my food, I had grown a beard.

Food: 0/5 (Yes, it’s that bad) Ah, the pièce de résistance. The food. Or should I say, the culinary equivalent of a punch in the face. I ordered a Big Mac, which is supposed to be the crown jewel of McDonald's menu. What I received was a sad, squashed mess that looked like it had been sat on by a sumo wrestler. The bun was so soggy, I could have used it as a sponge to clean up my tears of disappointment.

The patty was thinner than my patience and tasted like cardboard dipped in grease. The special sauce? More like “special” in the way that it should be kept far away from human consumption. And let’s not even talk about the lettuce. Wilted, sad, and probably harvested during the last Ice Age.

Fries: 2/5 The fries were the only redeeming factor, and even they were a letdown. Cold, limp, and saltier than my ex's texts. It was like eating a handful of regret with a side of sorrow.

Drinks: 1/5 I ordered a Coke, but what I got was a watery concoction that tasted like it had been filtered through a gym sock. If flat soda was an art form, McDonald's would be the Picasso of disappointment.

Cleanliness: 0/5 The cleanliness of the place was on par with a teenager's bedroom. Trash cans overflowing, tables sticky enough to trap a fly, and a bathroom that looked like it had survived a hurricane. It was the perfect environment for cultivating a healthy fear of germs.

Overall Experience: -5/5 In conclusion, my trip to McDonald's was a journey through the seven circles of fast food hell. If you’re looking for a place to have a meal and lose faith in humanity simultaneously, this is the spot for you. Just remember to bring your sense of humor, a hazmat suit, and very low expectations. McDonald's, you have truly mastered the art of...

Approx time at drive through 8:45pm on 10/02/2025

Don’t go to this Macca’s. Terrible manager on duty and customer service was terrible. Told the worker at the window my vanilla soft serve tasted off like old milk n asked to change to chocolate. He told his manager I guess to get the “okay” to change it.

Then the manager came to the window to ask what was wrong but his whole demeanour and attitude was like I was just trying to do a quick one n had changed my mind, which I hadn’t. He told me they have changed suppliers as reason for the taste difference so I said maybe the machine hasn’t been cleaned but he said it had been cleaned today n that’s how it always tastes. This ain’t my first rodeo, I know how it should taste. Told him to taste it n tell me different. He goes n taste it recons thats how it is. What did I expect like he’d admit it was off tasting or the machine were clean as often as they should.

His attitude n the way he spoke pissed me off so I asked for the money back. Poor guy that served us holding the chocolate ice cream ended up throwing it in the bin. He was good to deal with but the manager is a goofball! Thinks he's talking to a newbie or an idiot.

Either way we won’t be back to this Maccas ever. My family and I have frequented this Macca’s over the years when we’re in the area. And it’s always been hit n miss on the ice cream but more misses. Because of how we were treated that is the final straw.

He ended with how he should have started when giving the money back, “Sorry about that”. Too late mate.

My sisters were also with me and they have there own families and would bring their families here too over the year but they won’t be back here either because of what they...