Had dinner here with our family of 9. Food was delicious and service was fast but not very friendly. However, when we asked about using the karaoke rooms we were told different things. The last thing we were told was if we ordered our food and it was over $90 ($10 per person fee) we would only need to pay the $35 per hour hire fee of the room. I asked specifically to the worker if we had to eat our food in the room and he said no and I said we would be spending over $90 (we spent $300) which he said we wouldn't need to pay the $90 fee then and just the $35 hour fee. So we ate our dinner and then went to ask for a karaoke room. But the lady there told us we still needed to pay $90 and the $35 per hour fees. I said we just spent $300 and she said but you didn't eat your food in the room and I said we were told we didn't have to. Then the worker started talking to the other worker who told us the wrong information and then started talking to the manager I presume. I pointed out again that we just spent $300 and was told again that we had to have eaten the food in the karaoke room and that if we wanted to use a room we would need to pay the $90 fee (order more food) plus $35 per hour hire fee. I said look I don't want to get that guy in trouble as it sounded like both the woman were given him a really hard time about his mistake (they were not speaking English). In the end I said just forget it.

I know you have your rules but if one of your workers has made the mistake you should fix it and give a solution not just do nothing. Especially seeing as we had spent well over the $10 per person fee. You could have given us the room and we would have happily paid the $35 per hour fee. You guys weren't busy in the restaurant nor were the karaoke rooms busy. But still you insisted on us paying more money. We order often from Ancestral through Uber eats and this is one of the first times eating in the restaurant but honestly I don't think we will be spending money at your restaurant again. The mistake was on your end and you could have easily fixed it.