Bunnings Warehouse Riccarton — Attraction in Christchurch

On the 21st August I ordered pavers and paid $500 deposit. On 11th September I emailed asking what was happening with my order and got no response. On 13th September I emailed again, no response. On 14th September I phoned, got redirected four times, put on hold for 10 minutes, and was told someone would get back to me. On 14th September I got an email saying someone would get back to me after the weekend. No one did. Some time after that I received a call to say the order had not gone through as it did not meet the min order number from the supplier Weststone ( who also if they cared about their customers could have followed this up immediately ). Several days later it was confirmed the order would go through. Another few weeks a several un- returned calls and finally a confirmation my pavers would be arriving. Phoned when they were due and was told someone would get back to me. you can probably guess this did not eventuate. Get a call they are due to arrive and cannot be delivered to our home as the must be delivered the the store. So pay another $170 to re-ship from the store to my house. Apparently booked for delivery on the 25th of October, money is taken immediately. Alas this did not happen another call and it was explained the public holiday the following Tuesday had prevented this delivery???? Someone was goin to follow up and find out exactly when the delivery is to take place. another week and still nothing. I can guarantee the information I gave about the restricted height of our driveway has not been passed on to the delivery people. What I cant understand is how the service is this appalling. As yet on the first of November I have no idea when or if I will receive these pavers... Think hard before ordering...

I wish there was a zero-star option for this appalling experience at the Riccarton store. My wife and kids endured a nightmare of service. Despite the website showing three items in stock, they were nowhere to be found. Seeking assistance from multiple staff members proved futile; none showed an ounce of care or willingness to help. To add insult to injury, one staff member callously remarked to my wife about his colleague's indifference, saying 'he didn’t give a damn'. Even our 8-year-old was appalled by the rudeness displayed. It was as if every staff member they encountered was masquerading as an unresponsive teenager, counting down the minutes until they could clock out at 6:30 PM. They blatantly ignored a mother and her two children in desperate need of assistance. To top it off, my wife was instructed to call the store the next day to have the item physically checked. But after 20-30 minutes of fruitless in-store searching, how could she trust a mere phone call? If a phone call could resolve the issue, why couldn't she leave a message while physically present? This was unequivocally the worst customer experience in all of New Zealand! Bunnings, if this abysmal service continues, bankruptcy is inevitable. Utterly...

Dear blonde lady in her 50s/60s manning the front desk at 10am 14/1/2021, I have never been yelled as "hey, you" or being shout at ever at an establishment. I have asked politely how to get a change of purchase and you directed me to the information desk. I said thank you and went the other direction to look at other things. Yet, you yelled at me and keep insisting that I leave the item with the desk, as if I dont understand your instruction. As if I'm going to change it secretly somehow. As if im a criminal or doing something really wrong. I keep my patience intact, and wait in the line at the information desk. After the exchange, I went to get some boxes as I am going to move soon. Yet again, the same lady yelled at me to say that only 2 boxes is allowed. Mind you, I only took 3 boxes. After being humiliated like that, I left. My issue is not with limitation on the number of boxes that is allowed, but the way you communicate this. I do not see any reason to yell at me as if I am stealing. You have no respect to your customer. There is no sign to indicate the limitation. I thought the boxes are meant to be re-use anyway. To the manager, please train your staff about communications and to be courteous to all...