Chanakya South Indian Cusine — Restaurant in Christchurch

We had chilly gobi from here and it's the worst item ever. It was very bland, hard and soaked in oil. We complained and the lady took it back replacing it with another item. This had been concluded then.

But to our Surprise, they had charged us for it. And on asking about it, they got into a fight saying they're the best in the business and they cannot accept complaints. They kept repeating the same and the wait staff - which is their entire family got into denial and got into a big argument.

It's the worst ever experience ever in terms of hospitality. Customer service and what not?

Being a regular customer, I never expected to be treated this way. This is utter chaos where the chef came out and said he never received even one complaint in his entire 10+ years cooking experience. When you accept compliments! Why not accept complaints or criticism on the chin!

No wonder why, on all the negative reviews of this restaurant - Customer service has been the talking point! Please read through.

To exacerbate matters, when approached about the poor quality of the food, the restaurant staff hid behind their claim of being a small business in need of support. This manipulative tactic is an unjustifiable excuse to deliver subpar food and evade accountability. It is unfair to exploit the goodwill of customers who are seeking an enjoyable dining experience and expect quality food for their money.

Disclaimer - Being an Indian, to an extent we faced indian discrimination too during the discussion/debate. So watch out guys if you have to have a discussion.

I am never...

I was one among the three, who you claim that we created chaos at your restaurant.

My recent visit to this restaurant was incredibly disappointing and I feel compelled to share my experience. We placed an order totaling over $100 and encountered an issue with one specific item, the chili Gobi. Unfortunately, the dish lacked flavor and was poorly prepared - bland, with an excessive amount of oil. When we conveyed our dissatisfaction, the owner lady acknowledged the problem, took back the dish, and we requested an alternative option.

Regrettably, the situation escalated during the payment process when we noticed that we were charged for the faulty item without prior notification. When we inquired about this discrepancy, she arrogantly stated that the food was good and there was nothing they could do about it. This incident created a chaotic and uncomfortable atmosphere for all present, exhibiting unprofessionalism and a lack of control from the restaurant staff.

In light of this experience, I strongly advise against visiting this Indian restaurant. The owner's attitude was abysmal, and the disruptive altercation that unfolded only added to the unpleasantness. There are far better options available where you can enjoy authentic Indian cuisine in a welcoming and respectful...

We drove all the way from Rolleston and Called at 1.30 pm to the store that weather they have capacity for dine in. The lady on the phone said yes they are open till 2pm for dine in. We reached the store in 10 min and were about to place order the lady said she cannot do dine in and she can just do takeaway.and she said she never said that they are open for dine in and said on phone that just takeaway. If you have said that we would have never came in first place. I said that the reason we called to check wheather they are doing Dine in or not. She was very rude and not at all accommodating customer. This is the second time we came to dine in and just because of her rude behaviour and non accomodating behaviour we were about to left the store,A customer who was just about to finish there meal he requested us to take the table but she didn’t offered us to wait and said she cannot do anything. To the rude lady if you want your store to be closed by 2 pm than just mention that no dine in from 1.30 pm if you say you are open till 2pm serve the customer. Basic customer service go and learn how to treat...