Diner 66 Christchurch — Restaurant in Christchurch

I was always very excited to take my family here for a meal as the official photos always looked fantastic. Reality was a bit different.

While having a very nice aesthetic, the tables and dining areas were not very clean, and I was hesitant to use the water dispenser as it was quite unkept on the outside. Each table had sauce and cutlery, however the sauce bottle was sticky and crusty, I worry it could be a hygiene risk.

The food was quite good, though definitely not worth the price. We only ordered the burger meals, however despite the size and price they were not very filling and one of the meat burgers had some cartilidge in it. An easy mistake, sure, but quite off-putting. The coleslaw was also served in a tiny sauce dish, which I found disappointing.

The menu dId have many great and punny meals, along with many vegetarian and vegan options, which I thought was fantastic.

The staff definitely could have been better, as they were very unwelcoming and seemed unhappy to serve us. It did not feel like proper service, I was worried that I was doing something wrong by having the waitress take our order, I am still unsure if I should have gone to the till and ordered for myself and my family?

The diner itself was also very cold, which was not very accomodating considering the cold and rainy weather outside.

In the end, I wondered if I did something wrong , or if I caught the diner at a terrible day. As it is, considering my personal experience, I am incredibly disappointed and will not go back, except to maybe try one of their shakes which I have heard great...

So.. We Took 6 of our Older Grandkids for Brekkie.. Route 66 Being the choice... Today being 3rd Jan 2025. We arrived approximately 10.15am.. Restaurant was probably over half full.. We were seated... Once settled waitress came back informed us ..There will be a delay of approximately 25 - 30mins for food arrival..Once ordered... She was very apologetic...

Our orders placed... 8 Breakfast Meals...plus Drinks.. I noticed there was only the 1 waitress... And there was only 1 Cook in kitchen.. I thought Ok .It is what it is... We have been before..And thoroughly enjoyed the meals.. Great Atmosphere Too .. Meals came after about 20mins... Ahhh... To be Fair .. Really Disappointed with what we had in front of Us... Breakfast Meals looked Smaller than we remembered... The Waffle Brekkies (3 Meals) with Chicken only had 1 small piece.. We remember there was more last time we came .. The Brekkie Special. With Hash Browns... Hash Browns were way overcooked.. Bacon Was Soft... Yeah Again everything looked so less... Quite Dry..No Seasoning.... I feel Route 66...Has a Reputation to Uphold....The Waitress was doing her best..... Very Professional.. But obviously Under the Hammer.. Being Sole Person at Front...

Unfortunately we will not be back . For What we spent... Our Expectations.... We were Disappointed... I Hope Those in Charge... Will look Closely and Take Note... I Work in A Customer Service Environment... So I know how this Environment Works. Again Not Demeaning the Waitress.. She Maintained Her...

What can i say, I was excited when I saw the menu and they had vegan options of some of their burgers, just pay $2 extra. But oh, I was I so disappointed and mislead about what i was to receive.

Firstly, the service was interesting. I was asked if I wanted a drink and I asked for water. The waitress pointed and said "See that, that's the water station over there go and help yourself" and I had to get my own water. Ok... not a good start but let's see what the food is like.

I ordered the vegan version of the Kansas. The description was Beef, Bacon, Cheese, Pickles, Onion, Mayo Mustard and Ketchup. I was really excited to see what arrived, the non vegan burgers coming out looked amazing, and were stacked. But what arrived was nothing like the description. What I was greeted with was the tiniest excuse for a burger ever known to man. It made a McDonald's cheeseburger look huge.

Where was the vegan beef? Where was the vegan bacon? And where was the vegan cheese? What graced the buns was 3 small falafel nuggets, some pickles, and a couple of squirts of sauce.

The audacity of calling this a beef, bacon and cheese burger and presenting a limp falafel burger was only outweighed by charging $27 for it.

In the end I stuffed it full of the side salad and it did taste ok. But, I really hope the manager reads this and takes it on board. Don't pretend it's something that it's not. Take them off as vegan equivalents and offer it as a...