McDonald's Moorhouse Ave — Restaurant in Christchurch

Please make Jasmeen the CEO IMMEDIATELY!!! I rarely write reviews, but after an extraordinary experience at this McDonald's location, I felt compelled to share my thoughts on the outstanding service we received from Jasmeen. From the moment we got to the window, she went above and beyond, making our visit feel special in a way that very few fast-food interactions ever do.

First of all, I want to highlight Jasmeen’s professionalism and friendly demeanor. As we approached the window, she greeted us with a warm, welcoming smile. She was incredibly attentive and patient, ensuring she took the time to listen to our orders carefully. We had a bit of a complicated order, but Jasmeen handled it with ease, offering helpful suggestions when we couldn’t quite decide on some items. It’s not often you come across someone who is genuinely so engaged in their work, but Jasmeen’s positive energy and upbeat attitude made it clear that she enjoys what she does.

Now, here’s where the magic truly happened – while we were placing our order, She mentioned a mistake that had been made. The drinks machine accidentally made 17 Sprites. Without hesitation, she surprised us with a thoughtful gesture that really made our day: she gave us free Sprites with our orders! A simple gesture, yet it had such a profound impact on us. It wasn’t just about the free drinks; it was the thoughtfulness behind it. She went out of her way to make our experience feel like more than just a fast-food run – she made us feel valued as customers. In an age where great service can often be overlooked or considered the exception, Jasmeen's kindness and generosity shone through.

Beyond this act of kindness, Jasmeen maintained a high level of efficiency and kept the entire process smooth. Our food came out quickly, and everything was fresh and exactly as we had ordered. But what stood out most was how Jasmeen consistently checked in on us, ensuring everything was going well and asking if we needed anything else. Her level of service was unparalleled.

It’s easy to forget that fast-food establishments are often busy, with long lines and pressure to serve customers quickly, but Jasmeen made us feel like we were her top priority. She made the effort to create a warm and personable connection, and it was evident that she genuinely cares about the customers she serves.

In a world where excellent service can sometimes feel like a rarity, Jasmeen is the perfect example of what customer service should be. Her thoughtful actions went above and beyond what we could have ever expected, and she made our experience truly memorable. Thanks to her, we left with not only full stomachs but also big smiles and a lasting impression of what great service looks like.

To Jasmeen, thank you for going that extra mile to make our visit so special. You are a shining example of what makes McDonald’s stand out. We’ll be coming back not just for the food but for the exceptional service you provide. You’ve earned a loyal customer in all of us, and we’ll definitely be sharing our experience with friends and family. Keep up the amazing work, and thank you once again! You will be...

My partner and I went to this place and discovered how unhygienic this place is, behind the counter where the food is cooked there was chips that had been dropped, plastic cups,chip holders underneath the all the cookers, which looked liked the people had just kicked the rubbish underneath the cookers to avoid themselves standing in it. Where the icecreams are served, there was a puddle of chocolate chip underneath the machine, on the floor.The rubbish bins were all full and hanging out of them all. The tables were all filled with the last customers dishes from their orders,so there was no where to sit and eat (not that I would of). The floors were disgusting aswell, somebody's footprints were engrained from there toe jammed feet on the floor!! What cracks me up is there were signs saying that cleaning was in progress, lol. While placing an order, I had asked the guy serving, his name is Tristan, "why is this place so from filthly", " do you not have a cleaner?' His reply was "there are only two of us on" I replied with," front of house?" With six people down the back?, I took photos of this restaurant, and was told by the manager who had approached me that," it was illegal" I replied to this with," I am a paying customer, and you are illegal for being a manager, if your restaurant looks like this I can only imagine what your bedroom looks like!!" Eeww, no yuck, I don't want to imagine. If there was a rating for zero, this MacDonald's would win hands down, in all my life this is the most dirtiest place I have been to, the streets are cleaner than this in some parts of Christchurch. Never to return ever again, shame on you!! You give a bad name to all the other MacDonald restaurants throughout new Zealand,...

It's not just a regular Macdonald's, nothing is ordinary. It's a place you can stop by any time while shopping along the street and have your lunch or dinner in no time with its fast and efficient service then continue what you're doing. Food quality is unexpectedly good. I used to think all the fast food tastes the same wherever you went until I've been to this place. I realized how i missed the real french fries and burger taste. With the use of technology which is the touch screen ordering machines makes life easier. There is a chance to pay by cash or credit card. Good choices and customer favourite choices part if you're Indecisive. The location of the place as I said before is very good because of the opportunities it gives. Unfortunately the worst thing about this place is leaving it. You want to stay more and enjoy the easy way of having food. You never want to go home and cook. Also I would like to mention the staff working there: they were very friendly, kind and caring. Although the air conditioning of the place is more than enough, I could feel the heat behind the kitchen which gives a difficult time for these people. But they never drop down their smile for a single second. All the good wishes for them and thank you for this...