McDonald's The Palms — Restaurant in Christchurch

I ordered a meal from the McDonald's app today around 11:30 and after that transaction had been paid for I wanted to redeem my free add on cheese burger from my rewards points However the lady with brown hair was adamant I was NOT able to redeem it because I had to order another combo or something rather which is NOT true This is a free item redeemed with points and I've been able to get it from other McDonald's without fail I asked to see a manager to see if I could get my points back or get the burger and she then proceeded to ignore me and started to serve the next customer I thought that she was really rude and she has done this to me before in the past I think she needs to be fired or get her facts straight I would report her as she made me feel very upset I don't think I will be back to your McDonald's anytime soon

Lucky my mom found the unredeemed burger in the points system which can be redeemed for the next time I visit a McDonald's

Honestly she ruined my day with her nasty attitude and didn't seem to care...

Went to use my 2500 points on a coffee pressed the coupon thing and it says you have 15 mins to clear it then show it to be told they don't do mcCafe there I asked if they do standard coffee as seen a coffee pot with espresso in it and told that doesn't count.....now considering the price between the two I'm pretty disappointed.. walked from Richmond witg bad back as just wanted a coffee.. glad I didn't buy anything like I'd considered.. maybe Shirley needs a full maccas and can the small mall ones cos their all pretty rude too.. the young boy who served me wasn't really customer service material.... Snarling away. His attitude when I was simply asking...

I paid ten dollars for a breakfast mcmuffin deal, which had a hot chocolate in the image - I replaced it for a coffee instead - which costs more than a hot chocolate. When asking if I could have a couple of marshmallows with the coffee they refused, saying that it costs too much stock wise. Which is rediculous, a couple of marshmallows are like less than a cent each. Why are staff so inflexible, is it just that they get a kick out of being unpleasant to customers - I understand the staff are paid low salary's but still I don't understand the McDonald's staff mind set of general rudeness...