The Moose Bar and Armadillos Restaurant — Restaurant in Fiordland Community

Went here with family, table for 6. Was a lovely atmosphere untill we mentioned that the 6 tender strips only came out with 5. The reason for mentioning this was due to our party of 6 to have one each. When we received the amended tray the cheff on duty had just cut two strips in half and sent them back out. I approached the manager who said it is because the chicken was large and so you get less. I would have accepted this information if it had been given during the order, but being that we had sent it back and received cut tenders in return were frustrated with the attempt to lie to us. After a while our mains came out, they were nice in flavor and good portion. But mid way through the meal the manager on duty brought out 3 half tenders double fried and a side of mayo (a substitute for not having aioli) set it down and smugly stated here are your chicken tenders. We decided shortly after he left that we were unsatisfied with the service, treatment, and state of the dining that we wanted to return the entree and head off. After a discussion with the manager again we were refunded for the entree, but the conduct he had and the confrontational approach he took for what equates to a chicken nugget was outrageously disproportionate. A final statement from him for us to cook our own meal instead of supporting a local business was quite unwarranted. Overall the majority of the staff were kind and hard working. But the manager and a couple of the staff were unacceptably rude and confrontational. Lastly the manager tried to intimidate us in to leaving sooner which we decided to instead enjoy our drinks before leaving.

TLDR: good food, bad management, confrontational, aggressive, and disrespectful servers, and manager. Poor hospitality skills, zero communication skills. Take your money to another local, don't put yourself through the stress of these disagreeable people poorly attempting to be...

2 Stars for that “friendly staff” My family and I traveled to Te Anau from Auckland for a beautiful trip. We explored the lovely town and visited the glowworm caves. Everything was amazing, except our experience at this restaurant. When we arrived, a waitress seated us at a table that seemed chosen for her own convenience, not ours. There were plenty of empty tables around, but we were put in a spot that didn’t feel comfortable. We kindly asked if we could move to a soft couch seat, and another staff member was very friendly. He said we were welcome to sit wherever we liked and even introduced some of the menu items to us. We really appreciated his warm attitude. But just as we settled at the new table, the original waitress came back and said in an unfriendly tone, “Weren’t you sitting over there? Why did you move?”
We were surprised. There were still lots of empty seats, so why did it matter? It felt like she was treating us like her pets, expecting us to follow her orders, and showing clear disapproval when we didn’t. No customer should be made to feel that way. The whole situation left us feeling really uncomfortable and unwelcome. It felt like some people just aren’t free to sit where they prefer, which is hard to understand when there were so many empty tables. If that’s how things are run, it really makes you question the attitude of the staff, especially hers, and the standard of service at this place. We hope no one else has to feel this way. Te Anau is a beautiful place, and experiences like this should not happen to...

Rainy day in the town where travellers stay and spend $$ on the way to Milford. We went last night for dinner it was lovely. But today being cold and wet my partner would have loved to see his team play in the AFL around 3pm. I said there were heaps of TVs in the place hopefully they can put the game on for you as we had checked it was showing on Sky 9. That’s hospitality, I used to do it back home for visitors to our club all the time. Said I’ll meet you later there for dinner too. But no, this “manager” guy turned my partner down (changing the TV channel on ONE tv must be too complicated) he said “only real sports on tv in this bar” and then right after this, a UK couple also walked in and asked to watch a game of football, and were rejected with the same answer. They obviously don’t want people who are not locals spending money in “their” place. No hospitality whatsoever. Disgusted that we already spent money there last night. They...