짜장나라 Koreana Restaurant — Restaurant in Hamilton

Very disappointed. Extremely rude owners. Took our kids with a group of friends and was so rude especially with the mans facial expressions when we asked for an extra bowl for sharing and for more rice which we pay extra. When we asked for something; the man replied back with very annoyed voice and with a frown. (Really want to ask why they are working at a restaurant if they are annoyed with serving) . And also when we were all done with eating; the man and women (looked like owners); both looked at our table n the top and bottom. Then spoke quite loudly to eachother; talking about us like how annoying it is (we even tidied the floor for our baby spilling some food- but we regret from doing this now) From watching this made us as a first time customer to not wanting to visit here ever again. And will definitely not recommend this rude place to others. They completely ignored us when we were leaving. As a same Korean, feel so embarrased.

Hope they will get their customer services skills right sometime soon if they dont want to lose anymore valuable customers.

Unable to reply back thus posting here . Firstly, pretty sure we werent making any fuss there. Secondly, they talkn bout cctv or what; We shouldve dne that too lol. Lastly, if ur not fund of children why not make it a no kids zone. Kids talk and we as a parent try to make our kids to lower their voices dwn and the only time they actually spoke loudly was when they stood up as we were gettn ready to leave and actually told them off to quiet dwn. So this does show that we as a customer still tried to show some respect even though from experiencing with your...

I am writing to express my deep disappointment regarding an incident that occurred during my recent visit to your restaurant.

My 17-month-old child accidentally spilled some food on the high chair table and floor. It is natural for young children to be curious and still developing their motor skills, and spills can happen. However, the reaction from staff members (owners?) was disheartening and left me feeling upset.

The individual in question, appeared visibly annoyed and gave off a sense of impatience when they noticed the spilled food. Rather than providing assistance or offering a kind gesture, their attitude suggested annoyance and a lack of understanding towards the challenges of dining with a young child.

As a parent, I understand the importance of teaching my child table manners and cleaning up. However, I also believe that a family-friendly restaurant should demonstrate empathy, patience, and a willingness to assist in such situations. Unfortunately, the response we encountered did not align with these expectations.

I must stress that the purpose of this complaint is not to be confrontational or to seek compensation, but rather to highlight areas that require improvement. I strongly believe that every customer, including families with babies, should be treated with respect, care, and attention to ensure an enjoyable dining experience.

I hope you will address this matter seriously and take appropriate steps to ensure a more pleasant experience for families dining at your establishment. I look forward to seeing the necessary improvements...

Finally I've visited this restaurant)) First thing I was impressed by was the customers waiting for the opening for dinner near the door☺️. The place was really busy, some people waited while the table would be cleaned after leaving ones, so I guess it's anyway good sign.👌 I've ordered beef Bulgogi, it's a bit cheaper here,(17.9 nzd) than in Family House (20nzd), but the portion is much less, and it's served with rice and three korean sides: radish kimchi,whole marinated egg and seaweed😋😋😋, it's enough for one person. The taste was very nice, rich and I liked added veges in bulgogi, it perfectly complemented meat. The sides were tasty as well, it can seem a bit oversalt but I I usually prefer salty, I liked that👌 Overall I recommend this restaurant, good option to try something traditional, I would like to come back to try...