Grey St Kitchen — Restaurant in Hamilton

Met a friend here for coffee and counter food on a busy Saturday morning. My Corned beef toasti (similar taste to a Reuben) was tangy with mustard. Very good. My friend had the potato salad, but he found when he started eating that it had a bit much chilli & he couldn't finish. We sat for ages catching up - no pressure from staff to move, which I really appreciate (we made sure we weren't stopping anyone from being seated). Eventually when we were ready to go, the staff member who came to clear the table noticed the half-eaten dish and asked if it had been ok. He was genuinely concerned and immediately offered to replace the dish with another when he heard why it wasn't finished. We were happy to just leave, but his real interest in our dining experience was a sign of a wonderful customer-focused attitude. We will...

I visited this café today and was really disappointed by the way a young woman enquiring about a job was treated. The older woman behind the till spoke to her in a way that was unnecessarily rude and condescending. The young woman was polite and respectful, but instead of being met with basic courtesy, she was publicly criticised for things she hadn’t even done yet.

Job hunting is hard enough, especially when walking in cold — no one deserves to be humiliated like that. The exchange ended up drawing a queue of customers who couldn’t help but overhear, and it felt very unprofessional and uncomfortable for everyone present. It left a bad impression that had nothing to do with the food or coffee.

Basic respect and kindness cost nothing. I hope this was a one-off, but it’s worth mentioning — people remember how you...

Good coffee, good food, pleasant and efficient service with a slightly minimalist, almost Scandi, perhaps, design motif. Grey St. Kitchen has been a consistently great and, therefore, popular cafe for years. It has been so consistently very good that it is easy to take it for granted. It is the kind of place that forces other places in the same market to rise to its standards, so that standard then becomes the norm. There is both a cabinet option and a menu. The coffee is consistently high quality (beans are towards the slightly more bitter end of the spectrum rather than sweeter). Today I had a cinnamon scroll and the person that I was with had a custard square. Both were excellent. The coffee is always good. I do not remember ever being disappointed by anything off the menu. Go there, you will not be...