Koffee Bar — Restaurant in Henderson-Massey

I'm a regular visitor to this establishment, largely because it's my mother's favorite local morning spot. Their cheese scones are indeed fantastic! However, I've consistently noticed a concerning disparity in the customer service provided by the counter staff.

Unfortunately, it appears that customers who are Caucasian receive a warmer welcome, complete with smiles and extra attention. In contrast, customers from any other ethnic backgrounds often receive a more clinical, rushed, and mechanical service.

As we live in suburban Aotearoa in 2025, it's essential for local businesses to embody the values of inclusivity, diversity, and respect; So I kindly urge the management to address this inconsistency and provide equal, exceptional service to all customers, regardless of their ethnicity.

I hope to see improvement in this area, as I would love to continue visiting this establishment with my mother and enjoying their excellent...

Very bad coffee, the coffee cup is smelling bad. As if it was not washed properly after the previous use. I suspect bad hygiene. Low quality and high price as they cut corners in everything.

Today I am here to check whether they would double charge me like they did to me some time ago. Last time when I showed them that they had double charged from my pay-wave eftpos card, they acted ignorant and told me go and ask your bank. I went to the bank just opposite to their store, bank said they have done it. I came back to the shop and told them that it is your mistake then they gave me back the overcharged amount. That lady was trying to cheat me with the intention of cheating. So be careful and check your bank statements after...

unfortunately I’ve had a really bad experience with one of the owner her facial expressions when I asked a question was unprofessional considering I have been a regular customer for the last 4 years. It’s a shame to know their worker have to deal with someone like that as their boss because if she makes her customers feel like they don’t matter it would reflect how she treats her staff. Im very disappointed because the ladies there are all so lovely. I won’t be coming back to support...