McDonald's Napier — Restaurant in Napier

This McDonald's was EXTREMELY DISAPPOINTING !!!!!!!!!!! The service here was ABSOLUTELY DISGUSTING. I was absolutely SHOCKED with there TREATMENT TOWARDS CUSTOMERS !!!!!!!!!!! The staff an the managers were absolutely DISRESPECTFUL To us. We had gone to this McDonald's drive through. We ordered our meal an continued to the Windows to pay for our meal an then to collect our meal from the next Window. Well we got to the window an waited for a little minute & the girl gave us our order. Now I NEVER leave any McDonald's without checking my order to make sure they haven't forgotten anything. So before leaving the drive through we checked our order. An sure enough the girl had forgotten our chip's (fries). So my cousin called out to the girl an said you forgot our chip's. An she immediately got an attitude screwed up her face as though it was our fault she had forgotten our chip's. She was not happy at all that she had to go an get more chip's. When returning with the chip's my cousin asked for some paper towels an once again she got angry an annoyed that we had asked for paper towels like it was our fault she had forgotten them. So when she came back my cousin said to her as a rule of thumb before passing that bag over to your customers put some paper towels in there. She was trying to help her out an the girl got nasty an slammed the window shut in my cousin face. So we pulled over an went in to see the manager there were actually 2 managers on site that night. They were of no help what so ever. An didn't even care about the way her staff had treated the customer. So very DISGUSTING & DISAPPOINTING I will never go back to this McDonald's ever again. The date was Monday The 23rd of...

I don’t usually complain, but lately I’ve been really upset... Especially when delivering! When McDonald’s first started delivering on delivereasy, my food used to be super fresh.. but these past few months, I’ve been receiving my food cold 🙃 I don’t pay for cold food… I don’t like to complain so I usually just eat it, but it’s been like this for too long! I got real fed up when I was told McDonald’s was falling 20 minutes behind schedule so I waited 20 minutes longer, waiting patiently, expecting my food to be fresh. It’s now normal that the chips come cold (they always do)🙃 but lately my entire order doesn’t even give out a hint of warmth at all! Especially when I change the delivery time to an hour (example: ordered at 1:40pm and changed delivery time to 2:40) It’s like they cook my food as soon as they see my notification and leave it sitting on the bench! (I don’t drive due to personal reasons. I order from time to time) I don’t mind if my chips or my order come cold here and there but it’s been like this every single time now for months. Aren’t restaurants meant to keep hot food over 60 degrees Celsius? And if the food sits there longer than they should, shouldn’t they be recooking it? Due to the fact that bacteria grow under 60 degrees Celsius which could lead to possible food poisoning? McDonald’s...

I went to order through the drive through, I ordered a double big-mac, just the burger. This was at 8.00PM 25/07 being a Tuesday. After driving through and paying I was directed to park up-a-head to the right of the driveway, next to two cars that had also been asked to park. They drove off after getting their order, then almost every other following car had to park up and wait, this caused a traffic jam at the exit. Four cars that were behind me had received their order after waiting when I got annoyed and eventually just drove off without my order because it seemed they had forgotten about mine.

I had clear view of the inside of the restaurant from where I was parked, there were people inside eating but just the regular amount you would expect and also the usual number of people in the drive-through queue. I know McDonalds has the system to delivery effectively and I have never had this experience or seen this at any other McDonalds location. The order was only $10 so I don't care about that, just very disappointed and kind of annoyed with...