Ritual Espresso Cafe — Restaurant in South Island

I went to this coffee shop with my partner in hopes to get some work done. I had my laptop and charger in plain sight in my hands. The short haired women cashier did not think to mention they didn’t offer Wi-Fi OR EVEN OUTLETS (which they clearly had they just don’t let customers use) to charge up, until after we spent $16 on 2 tiny cups of chai. Also when she informed me they make their chai in house and it has no sweetener added (which I was ok with) and asked if I would like honey or some sugar I politely asked for a little of both. She looked at me very rudely till I changed my answer to just honey. We didn’t complain just decided to sit down and enjoy our drinks but even that was tough as they came out Luke warm. Would’ve probably gave 3 stars if the service wasn’t so oblivious and rude. Will not return :) and In response to the equally as oblivious and rude ‘owner’, we did speak to the staff, as clearly stated in the review. We even double checked there weren’t other working outlets available. Maybe don’t be so defensive of your paying costumers reviews and take some accountability on behalf of your business. You...

Absolutely appalling. Very rude and unprofessional service from the owner with glasses. Left feeling embarrassed after he made a big fuss about my egg and nut allergies expressing “no that’s not gonna work for us” while simply enquiring about what would be suitable. Most unaccommodating customer service I’ve ever seen. Wouldn’t believe he’s been in customer service for 15 years.

Reply: Your response further highlights your unprofessional nature. While I would’ve appreciated your suggestions on allergen friendly options, this was not the case. You were pushy and inpatient, hence my decision to eat elsewhere. The many negative reviews about your mannerisms say otherwise about people’s satisfaction with your service. Have never had a problem eating out until now, or felt the need to review such poor...

Food was delicious! My friend ordered the salmon eggs benedict - simple, traditional, tasty and filling. I ordered the mountain fuel breakfast - it did NOT taste or look like some greasy fry up mess thrown on a plate like most Big Breakfasts. Everything had huge flavour, baked beans (home made, not can I dnt think?) were fabulous along with their (in house made?) Hash brown sticks. Food came out super fast and good quality ingredince. Owner at the front was very efficient and professional. Staff were always smiling. And complements to the chef. Definitely go back next time we...